Website Operation Specialist
2 days ago
Job Requirements
Job Title: Website Operations Specialist
Company Name: Titan
Job Type: Regular/Permanent
Job Category: Jewellery-SMR
Department: Mia-Marketing
Location: Bengaluru, Karnataka, India
Job Requirements
We are looking for a
detail-oriented
and proactive WebOps Executive to manage and support various website operations tasks for our e-commerce platforms as well as marketplaces. The ideal candidate will work closely with cross-functional teams to ensure smooth execution of product listings, campaign rollouts,
content updates
, and promotions on the website and app, along with maintenance of platforms.
Website Operations
- List new products and collections on the e-commerce site and marketplaces where Mia is present
- Create new pages for offers, campaigns, and collections and map relevant products.
- Update and maintain website content, including T&C, FAQ, offer pages, and live chat sections.
- Map and optimize keywords for search and SEO.
- Manage banner updates for ongoing and upcoming campaigns.
Campaign & Promotions
- Configure cart-based offers and coupons using Salesforce tools.
- Test offers and functionalities on lower environments before going live.
- Manage sorting rules on the website as per business or campaign requirements.
- Coordinate with the Merchandising team for uploading discount files.
Salesforce-Specific Tasks
- Execute content and promotional updates through Salesforce CMS.
- Coordinate with Omni-channel and live chat teams for campaign integration.
- Create and update SOPs for homesite operations.
Additional Responsibilities
- Publish and promote customer reviews across digital platforms.
- Continuously explore ways to improve operational efficiency and user experience.
If you are a highly motivated and
detail-oriented
individual with a passion for website operations, we encourage you to apply for this exciting opportunity at Titan. Join our team and help us create a seamless and user-friendly online experience for our customers.
Work Experience
Skills & Qualifications:
- Proficiency in Excel for data handling and reporting.
- Experience in working with
Python - Experience in Salesforce or similar web management/CMS tools.
- Experience in handling HTML and CSS for troubleshooting or minor content edits.
- Strong attention to detail and a
process-oriented
mindset.
- Good communication and
coordination skills
.
Preferred Experience:
- 3–5 years in a web operations, e-commerce, or digital marketing support role.
- Any experience in working with cross-functional teams (Merch, Design, Tech, CRM, etc.) may be preferred.
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