Website Operation specialist
2 weeks ago
Job Requirements
We are looking for a detail-oriented and proactive WebOps Executive to manage and support various website operations tasks for our e-commerce platforms as well as marketplaces. The ideal candidate will work closely with cross-functional teams to ensure smooth execution of product listings, campaign rollouts, content updates, and promotions on the website and app, along with maintenance of platforms.
Website Operations
• List new products and collections on the e-commerce site and marketplaces where Mia is present
• Create new pages for offers, campaigns, and collections and map relevant products.
• Update and maintain website content, including T&C, FAQ, offer pages, and live chat sections.
• Map and optimize keywords for search and SEO.
• Manage banner updates for ongoing and upcoming campaigns.
Campaign & Promotions
• Configure cart-based offers and coupons using Salesforce tools.
• Test offers and functionalities on lower environments before going live.
• Manage sorting rules on the website as per business or campaign requirements.
• Coordinate with the Merchandising team for uploading discount files.
Salesforce-Specific Tasks
• Execute content and promotional updates through Salesforce CMS.
• Coordinate with Omni-channel and live chat teams for campaign integration.
• Create and update SOPs for homesite operations.
Additional Responsibilities
• Publish and promote customer reviews across digital platforms.
• Continuously explore ways to improve operational efficiency and user experience.
Work Experience
Skills & Qualifications:
• Proficiency in Excel for data handling and reporting.
• Experience in working with Python
• Experience in Salesforce or similar web management/CMS tools.
• Experience in handling HTML and CSS for troubleshooting or minor content edits.
• Strong attention to detail and a process-oriented mindset.
• Good communication and coordination skills.
Preferred Experience:
• 3 years in a web operations, e-commerce, or digital marketing support role.
• Any experience in working with cross-functional teams (Merch, Design, Tech, CRM, etc.) may be preferred.
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