Contact Centre Customer Service: Technical

Job Description:

Desired experience:

• Bachelors or Master's degree in engineering or equivalent from a recognized university. Training in buildings management system or electrical distribution system is plus.
• Experience with electrical system engineering, service, fault finding or commissioning.
• Experience and practical knowledge on Power monitoring systems, energy meters, protective relays, circuit breakers etc..
• Knowledge through theory and on-site experience with LV Electrical Power networks
• Experience with SCADA or equivalent systems, Configuration tools and HMI
• Experience in On-site or remote advanced technical support for connectivity/system configuration issues(mandatory)
• Knowledge of digital power metering systems, SE Power logic preferred.
• SQL database querying and programming
• Sound technical knowledge and capability around IT networking and computer systems, including MS Server operating system installation and configuration.
• Experience communicating technical concepts to internal or external customers, both verbally and in writing.
• Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.
• Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel.
• Able to work across borders inside a global community of experts, involving online tools and expertise repository.

Qualifications:

What qualifications will make you successful for this role?

• (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.