Customer Support
6 days ago
Profile SummaryWe are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Primary Job Responsibility:
* Understands the various computer screens and how to utilize them effectively
* Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
* Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
* Adheres to all company and specific Contact Centre policies and procedures
* Completes any work as assigned by Management
Education and Essential Experience:* 6 months BPO or Travel experience
* Graduate Undergraduate
* Excellent Written and spoken communication,
* Computer Skills ability/experience using computer applications
* Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
* Open to work in a voice environment
Interview Rounds:
* HR Round
*Versant Test Round VNA Round
* Operations Round
Key Enablers:
* Strong process orientation
* High energy, High Integrity & Work Ethics
* Strong interpersonal skills & ability to communicate effectively
* Strong problem solving skills.
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