Service Delivery Manager

5 days ago

Bengaluru, Karnataka, India Five9 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As an Implementation Engineer, you will….

  • Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems.
  • Communicate the functionality and implementation process at all levels from business users to technical engineers.
  • Act as a consultant and product SME as you interface with end users to assess their current  processes and gather their requirements.
  • Implement, configure, and assess the our Acqueon software in the customer's environment.
  • Train and support user testing before moving into a production setting.
  • Troubleshoot new and outgoing implementation issues while effectively communicating and updating client.

As an Implementation Engineer you will need….

  • Understanding of omnichannel communication technologies and their role in the contact centre.
  • Good listening and comprehension skills.
  • Consultative approach with the end customer to implement the solution.
  • A natural ability to dig in and resolve technical issues in a structured manner.
  • A commitment to excellence in taking care of our customers.
  • Experience in SQL is mandatory.
  • Familiarity with IP Networking and RestAPIs.
  • Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
  • Previous experience with outbound contact centre products.
  • Contact Center Outbound, AWS, Linux, Nginx, Redis.
  • Contact centre product experience (dialler, ACD, IVR, etc).
  • EHR Implementation Experience is preferred.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here:   

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per year

    Job Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta RoadKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...

  • Service Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...

  • Manager, Service Delivery

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from ReSource Pro.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring forManager, SDU at ReSource Pro.If you're interested in learning more, please refer to the Job description below in this mail.Job Description:Job Title : Manager - Service DeliveryReport to...

  • Service Manager

    4 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Manager Req ID: 332117 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN). Service...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Service Delivery Manager, VP Join us as a Service Delivery ManagerAdvance your career in our diverse and collaborative service management team You'll play a crucial role supporting and driving service stability for our customers You can expect great personal development, recognition for your expertise and our full support in helping you realise your...

  • Manager Service Delivery

    4 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DearAspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....

  • IT Client Service Manager

    3 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Regional Service Manager Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Delivery Manager - Managed SecurityThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...