Service Delivery Manager

1 day ago

Bengaluru, Karnataka, India Sapiens Full time

What youll do:

  • Responsible for the day-to-day management, delivery, and operations of all the services provided under the agreement to the customer.
  • Responsible for providing these services with high quality, on time, and budget by validation.
  • Responsible for implementation of production awareness, sense of urgency, and production processes within all the activities and teams providing the services.
  • lead the engagement with a proactive and continuous improvement approach.
  • Represents the customer and creates the customer-centric view within the global organization.
  • Setting up end-to-end Service Management and governance.
  • Actively participating in Incident, Problem & Change Management Processes
  • Serving as an escalation point to support teams & the customer.
  • Handling customer complaints /concerns professionally to maintain good customer relationships.
  • Leading the periodical operational calls with the customers
  • Managing external service providers
  • Managing support documentation.

Skills:

  • Ability to manage and work in crisis, pressure, and complex situations.
  • Communicates well in written, verbal, and presentations. All in formal or informal situations
  • Ability to understand and explain technical concepts to non-technical colleagues.
  • Ability to negotiate, influence, mediate, and manage to prevent or resolve conflict situations.
  • Service-oriented
  • Process-oriented

What to Have for this position.

Must have Skills.

  • Familiar with ITIL processes and their definition, tools, and implementation (Service Now)
  • Experience with software project management/software release management
  • Setting up application management services in a software service company.
  • Service Manager/Service Delivery Manager role with over 4 years of experience
  • Setting up hosting solutions for customers.
  • Experience with Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks, and security.
  • The ability to work under pressure and handle stress.
  • Flexible with travel - 30% of the time on average
  • Please note: All work is conducted in English.

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Intertec Softwares Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    JOB TITLE: Service Delivery Manager - MBAJOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and SupportQUALIFICATION: BE/BTech/B.Sc./DiplomaEXPERIENCE: YearsCERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSMREPORTING TO:...

  • Service Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Capgemini Full time

    JDApplication Management Services: Provide technical support to cloud database and customer data platform for APAC markets.Manage, upgrade and maintain consumer data service and platform applications.Ensure successful data transactions from upstream systems to downstream systems.Ensure consistent Service Level Agreement - performance metrics and measures are...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Finastra Full time ₹ 18,00,000 - ₹ 25,00,000 per year

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Publicis Sapient Full time US$ 12,00,000 - US$ 36,00,000 per year

    Job DescriptionWe are looking for a seasoned Service Delivery Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient' s IT Operation Services offered to various clients.You would have had proven success in building and...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    DescriptionWhat's this role about?We are looking for a Service Delivery Manager to lead Product Sustenance / Application Management Services using an AI-first Next Gen AMS model, integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    Job DescriptionWhat's this role about?We are looking for a Service Delivery Manager to leadProduct Sustenance / Application Management Servicesusing anAI-first Next Gen AMS model, integratingSREandKTLOpractices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and...

  • IT Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka HGS Full time

    Responsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...

  • Delivery Partner Manager, Services

    7 days ago

    Bengaluru, Karnataka, India Databricks Full time

    CSQ127R143At Databricks, we tackle some of the most complex distributed processing and machine learning problems in the world, and our customers challenge us with innovative new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.Professional Services Delivery Partner...

  • Senior Service Delivery Manager

    7 days ago

    Bengaluru, Karnataka, India HappieHire Full time

    Job Description:Senior Manager – Service Delivery (Infrastructure Services)Experience:15+ Years ExperienceLocation:BangaloreEmployment mode:Full-time, On-siteRole SummaryWe are looking for a highly accomplished Senior Manager – Service Delivery with 15+ years ofexperience in IT Infrastructure and VMware technologies, including leadership of...