IT Service Delivery Manager
3 hours ago
Responsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.Client Interaction: Work closely with clients to understand and meet their needs.Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.Budget Management: Plan and manage budgets for IT services.Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.Continuous Improvement: Identify and implement opportunities for improving IT service delivery Key Skills:Communication: Clear and effective communication with clients, team members, and stakeholders.Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.Adaptability: Ability to adapt to changing environments and handle unexpected challenges.Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.Compliance :Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.Qualifications:Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications: Preferred certifications include ITIL, PMP, or similar.Experience in BPO industry is requiredExperience: Proven experience in IT service management, with strong project management skills.Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
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Bengaluru, Karnataka, India, Karnataka TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service Delivery Reports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Manager
3 hours ago
Bengaluru, Karnataka, India, Karnataka Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager – SAP AMS Program
3 hours ago
Bengaluru, Karnataka, India, Karnataka LTIMindtree Full time15 years of experience including service delivery management experience for large SAP AMS program Roles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery Be the Customer Single Point of contact for...
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AVP Delivery-BFSI-IT Services
3 hours ago
Bengaluru, Karnataka, India, Karnataka Spot Your Leaders & Consulting Full timeThis role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global team.Key ResponsibilitiesDelivery ManagementLead end-to-end delivery of Application Development, Application Production Support & Maintenance, Transition and...
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per yearJob Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...
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Service Delivery Manager
3 days ago
Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...
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Service Delivery Manager
5 days ago
Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...
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Service Delivery Manager
1 day ago
Bengaluru, Karnataka, India Engeniuspark Technologies Full time ₹ 8,00,000 - ₹ 20,00,000 per yearService Delivery ManagerEngeniuspark Technologies LLP is seeking a highly experienced and skilled Service Delivery Manager with expertise in ServiceNow - ITSM and CSM to join our team in Banglore. The ideal candidate will have over 10 years of experience and should be ready to join immediately.Key Responsibilities:Oversee the entire ServiceNow...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJDApplication Management Services: Provide technical support to cloud database and customer data platform for APAC markets.Manage, upgrade and maintain consumer data service and platform applications.Ensure successful data transactions from upstream systems to downstream systems.Ensure consistent Service Level Agreement - performance metrics and measures are...
