AVP Delivery-BFSI-IT Services

3 hours ago

Bengaluru Karnataka India, Karnataka Spot Your Leaders & Consulting Full time

This role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global team.

Key Responsibilities

Delivery Management

  • Lead end-to-end delivery of Application Development, Application Production Support & Maintenance, Transition and Transformation projects/programs of financial services applications across various commercial models including Time & Material, Fixed Price commercial models.
  • Ensure SLA adherence, quality assurance, and continuous improvement in service delivery.
  • Drive operational efficiency, automation, and transformation initiatives.
  • Manage risk, compliance, and governance across the portfolio.

Customer Engagement

  • Serve as the primary point of contact for senior client stakeholders.
  • Build and nurture long-term relationships with clients, ensuring satisfaction and retention.
  • Translate client business needs into actionable delivery strategies.
  • Lead monthly/quarterly business reviews and strategic planning sessions.
  • Manage escalations effectively to avoid stakeholder dissatisfaction.

Team & Financial Leadership

  • Oversee a delivery team of 450+ professionals across onshore, offshore, and nearshore locations.
  • Manage P&L for a $30M portfolio, ensuring profitability and growth.
  • Mentor and develop delivery leads and project managers.

Solution response & Bid Management

  • Drive pre-sales support
  • Demonstrated experience in managing bids end to end
  • Experience in handling RFP, estimation, solution & winning multiple large deals

Required Qualifications

  • 20+ years of experience in IT services, with a strong focus on Financial Services.
  • Proven track record managing portfolios of $30M+ and large delivery teams (400+ members).
  • Deep understanding of financial services applications, regulatory environments, and client expectations.
  • Strong leadership, communication, and stakeholder management skills.
  • Experience working with global delivery models and cross-functional teams.
  • Someone with good pedigree - Education and Employment

Preferred Qualifications

  • PMP, ITIL, or equivalent certifications.
  • Experience with Agile, DevOps, and digital transformation programs.
  • Prior experience working with It services or similar organizations.

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