Onboarding Manager
2 weeks ago
About the Role
As a Manager Onboarding, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross functional departments to enhance customer satisfaction.
What Youll be Doing
- Deliver best in class , in-person support to our drivers the customer acquisition and
onboarding stages of their lifecycle
- Walk drivers through onboarding process and all of the tools to be successful
- Register new drivers, and review accurate drivers information while ensuring compliance with standards.
- Accurately describe product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Fleet account.
- Resolve driver related issues before onboarding them to the platform
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they meet company KPIs.
- Select best in class partners to work with for technical testing and training as required and for driver acquisition.
- Manage the driver funnel keeping churn to a minimum and conversion high.
Interested candidates may share their CV @ or @
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