Onboarding Manager

2 weeks ago

Gurgaon, Haryana, India Everest Fleet Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About the Role

As a Manager Onboarding, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross functional departments to enhance customer satisfaction.

What Youll be Doing

  • Deliver best in class , in-person support to our drivers the customer acquisition and

onboarding stages of their lifecycle

  • Walk drivers through onboarding process and all of the tools to be successful
  • Register new drivers, and review accurate drivers information while ensuring compliance with standards.
  • Accurately describe product features and benefits to drivers.
  • Ensure all onboarded drivers are transferred to the Fleet account.
  • Resolve driver related issues before onboarding them to the platform
  • Work with the City Fleet Manager in building harmonious relations between drivers.
  • Manage driver referral and incentive schemes.
  • Manage driver agency relationships to ensure they meet company KPIs.
  • Select best in class partners to work with for technical testing and training as required and for driver acquisition.
  • Manage the driver funnel keeping churn to a minimum and conversion high.

Interested candidates may share their CV @ or @

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