Customer Care Executive US Process

17 hours ago

Bengaluru, Karnataka, India 24 7 ai Full time ₹ 27,000 - ₹ 32,000 per year

Location: Bangalore

Process: International Voice US Shift

Work Mode: Work from Office

Job Summary:

We are hiring experienced Customer Care Executives for US Process. The role involves handling inbound/outbound calls, assisting customers with their queries, and providing excellent service to ensure customer satisfaction.

Key Responsibilities:

Handle customer calls and provide accurate information regarding products, orders, and services.

Resolve customer queries efficiently and professionally within defined timelines.

Ensure adherence to quality and process guidelines.

Maintain customer records and document all interactions in the system.

Meet performance targets related to quality, productivity, and customer satisfaction.

Requirements:

  • Experience: Minimum 1 year of experience in an International Voice Process (Customer Support or Customer Service).
  • Qualification: Minimum Graduate / Undergraduate with relevant experience.
  • Excellent communication skills in English (both verbal and written).
  • Willingness to work in night shifts (US shifts).
  • Strong problem-solving and interpersonal skills.
  • Ability to handle high-pressure situations with patience and professionalism.

Salary & Benefits:

  • Salary: 27,000 32,000 (In-hand), based on experience and performance.
  • Attractive incentives and night shift allowance.
  • 2-way cab facility available.
  • Growth opportunities within the organization.

Eligibility:

Freshers are not eligible.

Only candidates with a minimum of 1 year of International Voice Process experience should apply.

Contact Person: HR Ragini

Contact Number:

HR Code: 108

NOTE: Please contact through WhatsApp chat if you have any queries.

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