Customer Support Specialist

2 weeks ago


Delhi, Delhi, India Weldots Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title:

Calling Executive – Cart Recovery & Customer Support

Location: Netaji Subhash Place

About Us:

Weldots is a fast-growing eCommerce company focused on delivering exceptional customer experiences. We are seeking a motivated and customer-oriented Calling Executive to help recover abandoned carts by engaging with customers, addressing their queries, and guiding them to complete their purchases.

Key Responsibilities:

  • Make outbound calls to customers who have abandoned their carts.
  • Understand customer concerns and answer product or order-related queries.
  • Persuade customers to complete their purchase by explaining offers, discounts, or product benefits.
  • Document customer feedback and share insights with the operations and marketing teams.
  • Maintain records of calls, follow-ups, and conversions.
  • Ensure a positive and helpful customer experience during every interaction.

Qualifications & Skills:

  • 0–2 years of experience in telecalling, telesales, or customer service (freshers can apply).
  • Excellent communication skills (English & Hindi preferred).
  • Customer-centric approach with good listening skills.
  • Persuasive and empathetic with the ability to handle objections confidently.
  • Basic computer knowledge for updating records.


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