Customer Support Specialist

7 days ago

Delhi, Delhi, India ANDAAZ FASHION Full time ₹ 3,00,000 - ₹ 4,50,000 per year
About Company:

Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.

Key Responsibilities
  • Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.
  • Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.
  • Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.
  • Build and maintain strong relationships with customers through open, interactive, and professional communication.
  • Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.
  • Maintain detailed records of customer interactions, feedback, and actions taken.
  • Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.
  • Identify recurring issues and escalate to management for process improvements.
  • Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
Candidate Requirements
  • Male candidates only.
  • Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.
  • Strong communication skills in English (both written and spoken)
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.
  • Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).
  • Problem-solving attitude with patience and empathy in handling customers.

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