O365 L2 Professional

5 days ago

Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: 6+ years of proven working experience with Office 365 administration and problem solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell.
  • Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell.
  • Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.
  • End user support/Service Desk Support / Work ticket queue daily.
  • Excellent troubleshooting skills & complex support issues
  • Support Desktop and mobile devices, Remote support
  • Create support articles and maintain overall KB.
  • Contact users for follow ups and additional detail as needed
  • Respond to escalations and high priority request and issues
  • Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
  • Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.

ESSENTIAL KNOWLEDGE & SKILLS:

  • Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues.
  • Basic knowledge on Azure Active Directory IAM & RBAC.
  • Technical ability to troubleshoot and solve issues.
  • Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
  • Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
  • Technical ability to troubleshoot and solve issues.
  • Excellent customer service skills &Meet defined deadlines
  • Ability to work as a team & work flexible hours and be on-call
  • Ability to communicate a clear and concise status
  • Must be an independent problem solver with troubleshooting, decision making and analytical skills

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