Quality Coordinator

5 hours ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Quality Coordinator to join our team in the Domestic sector. The ideal candidate will have 2 to 5 years of experience in quality assurance, preferably in a BPO or Call Centre environment.

Roles and Responsibility

  • Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
  • Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
  • Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
  • Collaborate with cross-functional teams to resolve customer complaints and concerns.
  • Analyze data and metrics to measure performance and identify trends for improvement.
  • Implement corrective actions to address quality issues and improve overall process efficiency.

Job Requirements

  • Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
  • Strong understanding of quality management principles and practices.
  • Excellent communication and interpersonal skills to work effectively with teams.
  • Ability to analyze data and metrics to measure performance and identify trends.
  • Strong problem-solving skills to address quality issues and improve overall process efficiency.
  • Experience with quality control processes and procedures is essential.

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