Quality Coordinator-Domestic

3 days ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Quality Coordinator to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 5 years of experience in quality assurance, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Coordinate and implement quality control processes to ensure high standards of service delivery.
  • Develop and maintain quality metrics and reports to track performance and identify areas for improvement.
  • Collaborate with teams to resolve customer complaints and concerns in a timely and professional manner.
  • Conduct regular audits and assessments to ensure compliance with quality standards.
  • Provide training and coaching to team members on quality procedures and best practices.
  • Analyze data and trends to identify opportunities for process improvements.

Job Requirements

  • Minimum 2 years of experience in quality assurance or a related field.
  • Strong knowledge of quality control processes and procedures.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and reporting skills, with attention to detail.
  • Experience working in a BPO/Call Centre environment is preferred.

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