Head of Quality

Location:
Gurgaon, India

Level:
Sr. Manager

Role Overview

We are seeking a
strategic yet hands-on Head of Quality
for India operations. This role is for an experienced
apparel quality leader
who deeply understands the
Indian manufacturing landscape
,
global buyer expectations
, and the
complexities of multi-category production
. The role demands an expert who can combine
technical knowledge of fabrics, garment construction, and testing standards
with
practical, factory-floor problem-solving skills
.

You will be the
key guardian of quality
for all India-sourced products, ensuring they meet or exceed our customers' standards for workmanship, safety, and compliance. You will drive a culture of
quality excellence
,
supplier capability development
, and
data-led continuous improvement
.

Key Responsibilities

Quality Leadership & Strategy

• Develop and execute the India quality strategy aligned with global standards and brand requirements.
• Define and track KPIs for product quality, supplier performance, and right-first-time metrics.

End-to-End Quality Management

• Oversee quality from product development to shipment across multiple product categories.
• Ensure compliance with buyer specifications, international quality standards (AQL, ISO, ASTM, EN), and sustainability mandates.

Supplier Capability Development

• Audit, onboard, and upskill supplier factories on quality processes and defect prevention.
• Implement corrective and preventive action plans (CAPA) with measurable results.

Customer Engagement

• Act as the primary quality interface for global customers—leading reviews, sharing quality dashboards, and agreeing on improvement roadmaps.

Risk Management & Problem-Solving

• Identify quality risks early in the production cycle and implement preventive measures.
• Lead root cause analyses for critical issues and ensure permanent corrective actions.

Data-Driven Insights

• Analyse inspection, testing, and inline quality data to identify trends and improvement opportunities.

What We're Looking For

Education & Experience

• Bachelor's or Master's degree in Textiles, Apparel Technology, Quality Management, or related field.
• 12+ years
  in apparel quality management, with
  5+ years in a senior leadership role
  .
• Proven experience managing
  multi-location quality teams
  and working with
  global fashion/lifestyle brands
  .

Domain Expertise

• Deep understanding of
  garment construction, fabric performance, and lab testing protocols
  .
• In-depth knowledge of
  Indian textile and apparel supply clusters
  (Tirupur, Ludhiana, Surat, Karur, etc.) and their operational challenges.
• Hands-on experience implementing and improving
  Quality Management Systems (QMS)
  in a high-volume export environment.
• Strong grasp of
  AQL standards
  ,
  ANSI/ASQ Z1.4
  , and
  buyer-specific inspection protocols
  .
• Familiarity with
  sustainability and compliance frameworks
  (OEKO-TEX, GOTS, REACH, ZDHC).

Skills & Competencies

• Excellent problem-solving skills, especially in
  time-critical shipment situations
  .
• Strong leadership, mentoring, and stakeholder management abilities.
• Comfort with
  data analysis tools
  for quality metrics.
• Willingness to travel domestically and internationally.

Work Location:
Gurgaon, India (full-time, on-site)

Travel:
Domestic & international as required

About Hiring company

Hiring company is a global leader in apparel sourcing and supply chain solutions, delivering high-quality, ethically produced fashion and lifestyle products to leading international brands. With operations across multiple countries, we are known for our uncompromising focus on quality, compliance, and sustainability. Our India operations work with an extensive network of supplier factories across the country, covering categories such as knitwear, woven garments, sweaters, and home textiles.