Problem management expert

2 weeks ago

Hyderabad, Telangana, India Alvyl Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Responsibilities
:

  • Act as the primary Problem Management expert supporting critical Azure and Databricks environments.
  • Drive root cause analysis (RCA) for recurring incidents and implement permanent fixes.
  • Manage the lifecycle of problems in line with ITIL standards (identification, logging, categorization, prioritization, investigation, resolution, closure).
  • Coordinate with global onsite/offshore teams to ensure SLAs are met.
  • Leverage ServiceNow ITSM for incident/problem tracking and reporting.
  • Build knowledge base and standard operating procedures to prevent recurrence of issues.
  • Collaborate with migration experts to ensure problem management readiness during Azure Databricks migrations.

Required Skills & Experience:


• 6–10 years of IT experience with strong expertise in Problem Management.


• Proven track record of working in Azure cloud environments.


• Good understanding of Databricks ecosystem.


• Hands-on experience with ServiceNow ITSM (problem/incident modules).


• Strong analytical skills for RCA and cross-platform troubleshooting.


• Excellent stakeholder management and communication skills.

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