Problem management expert
1 week ago
Responsibilities
:
- Act as the primary Problem Management expert supporting critical Azure and Databricks environments.
- Drive root cause analysis (RCA) for recurring incidents and implement permanent fixes.
- Manage the lifecycle of problems in line with ITIL standards (identification, logging, categorization, prioritization, investigation, resolution, closure).
- Coordinate with global onsite/offshore teams to ensure SLAs are met.
- Leverage ServiceNow ITSM for incident/problem tracking and reporting.
- Build knowledge base and standard operating procedures to prevent recurrence of issues.
- Collaborate with migration experts to ensure problem management readiness during Azure Databricks migrations.
Required Skills & Experience:
• 6–10 years of IT experience with strong expertise in Problem Management.
• Proven track record of working in Azure cloud environments.
• Good understanding of Databricks ecosystem.
• Hands-on experience with ServiceNow ITSM (problem/incident modules).
• Strong analytical skills for RCA and cross-platform troubleshooting.
• Excellent stakeholder management and communication skills.
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