Subject Matter Expert

19 hours ago


Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Job

The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.

As Subject Matter Expert (CSR2), You Will

  • Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes
  • Be advocates and role models for our CSRs
  • Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs
  • Perform other duties as assigned

As Subject Matter Expert (CSR2), You Have

  • High school diploma or equivalent (required)
  • 2+ years experience in the call center and/or customer service industry
  • Experience in coaching and mentoring
  • Knowledge of call center systems, ACD/IVR and performance statistics
  • Ability to work a variety of shifts, including days, evenings, and holidays
  • Superior communication skills: Listening, verbal and written
  • Skills in MS Office programs (Word, Excel and PowerPoint)
  • Ability to type 30 WPM with accuracy
  • Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
  • Ability to build rapport with clients and interact with team members at various position levels
  • Engaging and successful communicator, speaker, and facilitator
  • Ability to develop employees through positive motivation
  • Strong analytical, problem solving and decision-making skills
  • Comfort with technology and frequent technological change
  • Adaptable to change and innovation
  • Act as a role model and exemplify behaviors in line with our cultural values
  • Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner

  • Subject Matter Expert

    2 weeks ago


    Hyderabad, Telangana, India Sri Gajanan E-slates Private Limited Full time ₹ 4,80,000 - ₹ 6,60,000 per year

    We Are #Hiring. Know anyone who might be interestedInterested Candidates Share your Resumes: Job Title: Subject Matter Expert (Mechanical)Job Location: Hitech City, HyderabadInterview Mode: F2FSalary: Depends on InterviewExperience: 2-5yrsTimings: 10am - 6:30pmWorking Days: Monday – SaturdayCompany DescriptionEKALASAALA is a pioneer in Career Guidance &...


  • Hyderabad, Telangana, India BOSSBERRY LEARNING Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Subject Matter Expert (SME)Location:Gachibowli, Hyderabad (Work from Office)Company:Shubhanga PublicationsAbout UsShubhanga Publications is a leading educational publishing house with 400+ titles across CBSE, Karnataka, Andhra Pradesh, and Telangana syllabi, serving the K–10 segment. Our vision is to deliver high-quality, innovative, and engaging learning...


  • Hyderabad, Telangana, India Mdn Edify Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    MDN Edify Education is hiring a Science Subject Matter Expert for Grades 5–8. The role involves developing engaging content, designing curriculum, and providing academic support Required Candidate profileCandidates should have strong subject knowledge, excellent communication skills, and experience in school education. Must have laptop Qualification:...


  • Hyderabad, Telangana, India Randomtrees Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:DevOps Subject Matter Expert (SME) Veeva Development CloudJob Location: RemoteExperience Required: 8 12 yearsShift Timings: 4 PM - 1 AMDevOps Subject Matter Expert (SME) with deep expertise in process and toolchain assessments to support the Veeva Development Cloud (Quality, Regulatory, Safety). The SME will lead the discovery phase from offshore,...


  • Hyderabad, Telangana, India MDN Edify Education Pvt Ltd Full time ₹ 88,800 - ₹ 48,00,000 per year

    Job description:Hiring Subject Matter Expert for Hindi for MDN Edify Education, Kompally Hyderabad.We are seeking a Subject Matter Expert (SME) Hindi to develop and deliver content, curriculum, and instructional strategies tailored to the needs of young learners.Job Requirements :-Curriculum Development Design and update instructional content aligned with...


  • Hyderabad, Telangana, India Ascent Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Medical Coding – Subject Matter ExpertAt Ascent Health, we are expanding our team and welcoming skilled professionals who are passionate about excellence in medical coding. Role: Medical Coding – Subject Matter Expert Specialties: E/M OP (Outpatient ) Location: Hyderabad (Uppal) Work Mode: 5 Days | Work From Office Experience: 4+ years in...


  • Hyderabad, Telangana, India The Kaizen Project Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Responsibilities:* Develop curriculum for students* Provide subject matter expertise* Ensure accuracy and relevance* Collaborate with stakeholders* Maintain industry knowledge


  • Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesAct as the primary subject matter expert for sales support processes, providing guidance and deep-dive analysis on deal modeling, approvals, and incentive activation.Handle escalated tickets and resolve complex deal errors, acting as the final point of escalation for intricate issues.Ensure the accuracy and quality of deliverables,...

  • Subject Matter Expert

    18 hours ago


    Hyderabad, Telangana, India Locuz Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Subject Matter Expert Microsoft (SHI Complete and Expert support)Level L3Exp : 7+Location: HyderabadKey Skills : Microsoft 365 Administration Endpoint Management (SCCM) Security & Compliance Azure Platform Management Automation & Scripting Monitoring & DiagnosticsOverview:Managed Services Engineer is responsible for supporting, building, managing,...

  • Subject Matter Expert

    18 hours ago


    Hyderabad, Telangana, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JOB DETAILS:Job Title: APIGEE SMELocations: HyderabadPosition: HybridExperience Range: 10+ yearsRequired Skills: OPDK, APIGEE, TCP/IP, Routing, Load Balancing, HTTP, HTML, DNS, TCPJob Description:Description: SME acts as the primary technical contact and provides advanced technical troubleshooting support and resolution for the support cases raised by the...