Customer Service Executive

2 weeks ago

Chennai, Tamil Nadu, India AAA Technopark Pvt Ltd Full time ₹ 2,00,000 - ₹ 5,00,000 per year

About the Role

We are building a dedicated French-speaking customer support team to serve our global clients. As a Level-4 Customer Service Executive, you will handle complex customer interactions, manage escalations, and support the transition of service operations from our Swiss team to India. This role also involves mentoring junior staff and contributing to operational excellence initiatives.

Key Responsibilities

  • Provide high-quality support in French via email, chat, and voice channels.
  • Manage high-priority escalations and ensure timely resolution.
  • Support project transition activities, including process documentation and knowledge transfer.
  • Collaborate with cross-functional teams (Operations, Training, Infrastructure) to maintain service quality.
  • Mentor and coach junior team members.
  • Ensure adherence to GDPR and other compliance standards.
  • Prepare and present service performance reports to management.

Required Skills & Experience

  • 5–8+ years of experience in customer service, with at least 3 years in a senior/escalation role.
  • Fluent in French (DELF B2 or DALF C1 or above) and proficient in English.
  • Experience in project coordination or exposure to project management principles.
  • Strong problem-solving and decision-making abilities.
  • Excellent interpersonal and communication skills.
  • Familiarity with CRM/ticketing tools (Zendesk, Freshdesk, Salesforce, or similar).

Preferred Qualifications

  • Certification in French Language (DELF/DALF or equivalent).
  • Experience working with European clients.
  • Basic understanding of ITIL processes or customer service frameworks.

Work Schedule

  • Flexible to work in rotational shifts aligned with French/European time zones.

Job Type: Full-time

Pay: ₹20, ₹50,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

Speak with the employer

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