CRM Executive

3 days ago

Kozhikode, Kerala, India AROOHA HOLIDAYS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Manage and update customer information in the CRM system to ensure data accuracy.
  • Coordinate pre- and post-travel communication with customers to ensure a smooth experience.
  • Assist in creating and executing marketing campaigns for new destinations, holiday packages, and seasonal offers.
  • Segment customers based on travel preferences, past bookings, and behavior for targeted promotions.
  • Generate CRM reports and insights to support sales and retention strategies.
  • Track and analyze customer feedback to improve service quality and customer engagement.
  • Work closely with the sales, operations, and marketing teams to ensure consistent and personalized customer communication.
  • Manage loyalty programs, referral initiatives, and customer feedback campaigns.
  • Ensure all customer data handling complies with privacy and data protection standards.

Skills & Competencies:

  • 1–2 years of experience in CRM, customer service, or marketing (preferably in the travel or hospitality industry).
  • Hands-on experience with CRM software will be preferred
  • Strong communication and interpersonal skills.
  • Good analytical and reporting skills.
  • Basic understanding of travel operations (domestic/international packages, bookings, etc.).
  • Proficiency in MS Excel and other reporting tools.

Job Types: Full-time, Permanent

Benefits:

  • Provident Fund

Work Location: In person

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