
Associate - Customer support chat process (EXP ONLY)
7 days ago
Job description:
Role & responsibilities
1. chat & voice-based interactions
2. responsible for maintaining healthy receivables, ensuring timely payment
3. proactive and detail-oriented to manage enterprise
4. Manage enterprise telecom customer accounts via chat
5. Meet monthly collection targets and KPIs
6. Ensure compliance and proper documentation of all interaction
Perks and Benefits:
1. One way cab
2. Should be flexible 24/7 rotational shift including night shift
3. 2 week off rotational Role & responsibilities
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Chat Process Associate
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Associate Customer Support
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Associate Process Manager-Chat
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Pune, Maharashtra, India eClerx Full time US$ 90,000 - US$ 1,20,000 per yeareClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the International Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the teamRole &...