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Associate - Customer support chat process (EXP ONLY)

2 weeks ago

Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description:

Role & responsibilities

1. chat & voice-based interactions

2. responsible for maintaining healthy receivables, ensuring timely payment

3. proactive and detail-oriented to manage enterprise

4. Manage enterprise telecom customer accounts via chat

5. Meet monthly collection targets and KPIs

6. Ensure compliance and proper documentation of all interaction

Perks and Benefits:

1. One way cab

2. Should be flexible 24/7 rotational shift including night shift

3. 2 week off rotational Role & responsibilities