
Customer Support Associate
4 days ago
Talworx is an emerging consulting firm, our client is the leader in supply chain sustainability management solutions. With more than a decade of experience, our client is specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements.
The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required;
- Keep up to date with new regulations and changes in Assent's products to become an expert in your field;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
Requirements
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
- Bachelor's Degree/Higher diploma from a recognized learning institution;
- 1-4 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
- Solid ability to manage time effectively and juggle multiple priorities at one time;
- Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
- Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
- You are naturally curious about technology or how things work;
- You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
- You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
- You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable.
-
Customer Support Associate
11 hours ago
Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000Job Title: Customer Support AssociateWe are seeking a motivated and customer-focused individual to fill the role of Customer Support Associate. This position involves providing excellent service to customers through various communication channels, including voice, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues in a timely...
-
Customer Support Associate
15 hours ago
Pune, Maharashtra, India Convera Full time US$ 40,000 - US$ 80,000 per yearCustomer Support-Associate As a Customer Support Associate with Convera, we are looking for motivated, experienced and passionate people to provide world-class customer experience. Someone who wants to unleash his/her potential for a global FinTech that is passionate about moving money for the better.If so, join Convera as a Customer Support Associate. ...
-
Customer Success Associate
7 hours ago
Pune, Maharashtra, India WillScot Full timeJ ob Description – GCC- Associate/Sr Associate Customer Success(Service), Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in...
-
Customer Support Associate – Entry Level
3 weeks ago
Pune, Maharashtra, India Symbal Full timeWe are seeking enthusiastic and motivated individuals to join our growing team as Customer Support Associates. In this role, you'll be the first point of contact for our customers, helping them navigate inquiries, troubleshoot issues, and deliver an excellent experience. Success in this position means consistently providing clear, empathetic, and...
-
Support Associate
4 days ago
Pune, Maharashtra, India beBeeStrategic Full time ₹ 20,00,000 - ₹ 40,00,000Job Opportunity: Strategic Support AssociateWe seek a highly organized and dynamic individual to provide administrative and strategic support to senior leadership.
-
Customer Success Associate
4 days ago
Pune, Maharashtra, India WillScot Full timeJ ob Description – GCC- Associate/Sr Associate Customer Success(Service), PuneEQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...
-
Pune, Maharashtra, India Dc Consultants Full timeJob DescriptionWe are seeking a Technical/Customer Support Associate to provide support to schools through email, phone, and on-the-ground visits. You will be responsible for handling customer support inquiries, providing product training to clients, and performing basic troubleshooting. This role requires excellent communication skills, computer literacy,...
-
Customer Success Associate
5 days ago
Pune, Maharashtra, India WillScot Full timeJob Description – GCC- Associate/Sr Associate Customer Success(Service), Pune EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot. At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility,...
-
Customer Success Associate
4 weeks ago
Pune, Maharashtra, India Celoxis Full timeAre you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide As a Customer Success Associate, you'll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.What Your Week...
-
Customer Success Associate
4 weeks ago
Pune, Maharashtra, India Celoxis Full timeAre you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide As a Customer Success Associate , you'll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success. What Your...