Customer Support Associate
2 days ago
Roles and Responsibilities
- Stay up-to-date with product knowledge and industry trends to provide informed solutions.
- Maintain accurate records of customer interactions using CRM software.
- Troubleshoot network issues using various tools and techniques to identify root causes of problems.
- Provide excellent customer support through phone, email, or chat to resolve customer queries and concerns.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre environment handling international voice process (US Process).
- Excellent communication skills in English language (written & spoken).
- Strong understanding of IT support, remote support, network troubleshooting, and technical voice processes.
- Ability to work on rotational shifts including night shifts.
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