Customer Success Associate
4 weeks ago
Job Description – Customer Success Associate
Work Mode: Work From Office
Location: Mundhwa–Kharadi Bypass,
Kharadi South Main Road, Pune,
Position Overview
We are hiring Customer Success Associates for a Domestic Insurance Outbound Process. The role involves contacting interested leads, understanding customer requirements, and advising suitable insurance products while delivering a high-quality customer experience.
Key Roles & Responsibilities
- Contact and engage with pre-generated/inbound leads via outbound calls
- Understand customer needs and recommend suitable insurance products
- Explain policy features, benefits, and coverage clearly
- Achieve individual and team performance targets
- Ensure compliance with company and regulatory guidelines
- Provide excellent customer service and follow-up support
Eligibility Criteria
Qualification:
- Graduate from any discipline
Experience:
- Freshers and experienced candidates are welcome
- Experience in insurance sales or customer handling
Skill Set Requirements
- Excellent communication skills in English and Hindi
- No MTI or RTI
- Clear pronunciation and strong grammar
- Good persuasion and interpersonal skills
- Basic computer knowledge
Salary
- For Freshers Rs24,000 CTC (RSs19,500 In hand)
- For Experienced Rs 34,000 CTC (Rs 30,000 In hand) based on experience and interview
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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