Current jobs related to Engagement Manager - Bengaluru, Karnataka - Quantiphi
-
Engagement Manager
24 hours ago
Bengaluru, Karnataka, India Quantiphi Full timeRole: Engagement Manager Experience: 10+ years Location: Bangalore (Hybrid) We are seeking an Insurance Data Subject Matter Expert (SME) with over 10 years of experience to collaborate with senior business leaders and CXOs in the insurance sector. The successful candidate will be instrumental in creating and digitizing health journeys while scoping out...
-
Senior Engagement Manager
8 hours ago
Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 1,04,000 - ₹ 1,30,878The role of a delivery leader is to spearhead the successful execution and completion of product deliverables, projects, and services. This individual must ensure that all deliverables meet client expectations, are completed on time, and within budget.This position requires strong leadership skills, effective communication, and a deep understanding of...
-
Manager - Customer Engagement
2 days ago
Bengaluru, Karnataka, India Max Life Insurance Full timeJob DescriptionMax Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journeyCustomer Relationship Management- Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support- Build strong,...
-
Community Engagement Manager
6 days ago
Bengaluru, Karnataka, India beBeeEngagement Full time ₹ 8,00,000 - ₹ 12,00,000About This Role:We are seeking a skilled Community Engagement Manager to lead our nationwide ecosystem of carpenters, contractors, and partners across India. As the ideal candidate, you will be responsible for building connections, designing loyalty programs, and driving marketing initiatives that create lasting impact.Your Key Responsibilities:Develop and...
-
Engagement Manager
2 weeks ago
Bengaluru, Karnataka, India Times Internet Full timeAbout Times Internet: At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India's largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces, and transactions. Many of our products are market leaders & iconic brands in their own...
-
Engagement Manager
3 days ago
Bengaluru, Karnataka, India Deloitte Full timeHave strong understanding of Indian FS ecosystem with prior experience of working with Banks and NBFCDemonstrated capability to conduct diagnostic assessments and provide strategic recommendations in Retail & MSME Banking with the specific focus on Lending across areas such as :- Business Strategy & Transformation- Customer experience / Digital...
-
Engagement Manager
24 hours ago
Bengaluru, Karnataka, India Deloitte Full timeHave strong understanding of Indian FS ecosystem with prior experience of working with Banks and NBFC Demonstrated capability to conduct diagnostic assessments and provide strategic recommendations in Retail & MSME Banking with the specific focus on Lending across areas such as : Business Strategy & Transformation Customer experience / Digital...
-
Senior Engagement Manager
4 weeks ago
Bengaluru, Karnataka, India Quantiphi Full timeRole: Senior Engagement ManagerExperience Range: 12+ yearsLocation: Mumbai/Bangalore (Hybrid)Role & Responsibilities Guide the client on technology evaluation, technical thought leadership and direction.Take a lead in preparing functional and technical specification documents.Lead project deliveries while managing multiple responsibilities in high paced...
-
Innovation Engagement Manager
4 weeks ago
Bengaluru, Karnataka, India Link Innovations Full timeWe're hiring an Innovation Engagement Manager to drive strategic business development for Link's global innovation consulting practice. Reporting to the Director – Growth, you'll be a part of enterprise sales and client engagement for our consulting, and open innovation offerings.You'll build meaningful relationships with innovation, digital, and...
-
Implementation Engagement Manager
4 weeks ago
Bengaluru, Karnataka, India Chargebee Full timeChargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.Chargebee counts businesses like...
Engagement Manager
2 weeks ago
While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi
Role : Engagement Manager (Managed Services Lead)
Experience : 12+ Years
Location : Mumbai/ Bangalore/ Trivandrum
Summary :
We are looking for a strong Delivery lead with people management experience to lead a team of business analysts and engineers focused on building and driving solutions and insights to drive business efficiency and customer experience for all the projects. The ideal candidate will have strong project management, leadership and cross-group collaboration skills. As an Managed Services lead, you will be responsible for ensuring successful service delivery, contract, SLA documentation and execution, change management, and key performance reporting for the managed services segment
Qualifications:
10+ years of experience in IT Major Incident Management (MIM), IT Service Management, Problem Management and Change Management
Experience in running the MIM process across third party and Internal cross functional stakeholders in fast pace IT delivery set up
Proven experience in handling the bridge call for issue triaging
Familiar with any ITSM tool (Remedy, Service Now, CARS etc.) and JIRA.
Expertise in supervising multiple delivery and support projects
Strong communication, interpersonal and managerial skills is a must
Experience in handling large teams for multiple shift timings and scaling up is a must
Strong analytical skills, Attention to detail and a good Team Player
Ability to perform effectively within strict deadlines
Ability to work on own initiative
Experience in managing Incident/Problem/Change/Release Management, service restoration processes and supporting high priority applications and effectively handling Priority 1 issues
Knowledge of Best Practices and experience in standardising and enforcing industry best practices across Organization
Understanding of SDLC, Agile & DevOps principles and Project Management methodologies
Ability to create dashboards and reports
Well versed in G Suite
Knowledge on AWS cloud and Machine learning workloads
Job Responsibilities:
Ensure projects are going as per schedule with no hiccups
Assess the business impact & urgency, plan, liaise closely for issue resolution and clearly communicate the status for P0/P1/P2 Incidents with all integrated application owners
Manage the process of service restoration/impact reduction and escalate as appropriate and act as an escalation point for all Environment issues and take control of unallocated incidents e.g. grey space.
Develop strong working relationships with delivery teams and liaise closely with various IT support functions (Access Management, Server Admin, Production support, Monitoring, Security, Infra, Network team, Change Implementation etc.).
Compiles, Analyses and reports statistical data/reports and trends related to service level and operational effectiveness to senior management on weekly/Daily basis
Collaborate independently with cross functional teams (Dev, SIT, production Support, Deployment, Change Management, Release Management etc.) to find resolution to the problem within agreed SLA
Organise and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
Adapting project plans, schedules, and resource assignments for round the clock availability as required throughout projects to respond to emerging requirements and risks
Work with HR and Product team to ensure that the requisite number of resources are available and the training plan is aligned
Ensuring optimum billability and plugin revenue leakage
Measure, Monitor and Report Customer Satisfaction
Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness and Ideate for Continuous Improvement
Recommend improvements, code quality, and assist in changes to best practice
Assist with internal and external communication, improving transparency, and versioned documentation accessible and readable to various stakeholders
Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
