Customer Care Executive

1 week ago

Shrinathpuram Kota Rajasthan, India KY Content Full time ₹ 84,000 - ₹ 1,80,000 per year

**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level:

**Job Title: Customer Care Executive**

**Location:** [Kota, Rajasthan or Remote]

**Job Type:** [Full-Time / Part-Time / Contract]

**Department:** Customer Service

**Reports To:** Customer Care Manager / Team Lead

**Job Summary**

We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner.

**Key Responsibilities**
  • Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
  • Maintain customer records by updating account information and documenting interactions.
  • Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc.
  • Escalate unresolved customer issues to the appropriate departments or team leaders.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction.
  • Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards.
  • Gather customer feedback and share insights with management for continuous service improvement.
**Required Qualifications & Skills**
  • High school diploma or equivalent (Bachelor's degree is a plus).
  • Proven experience in a customer service or support role (1+ years preferred).
  • Excellent verbal and written communication skills in [Language].
  • Strong active listening and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Familiarity with CRM systems, support tools, and basic computer applications.
  • Patience, empathy, and a customer-centric approach.
  • Willingness to work in shifts, including weekends or holidays, if required.
**Preferred Qualifications**
  • Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus.
  • Multilingual abilities are a plus.
  • Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.).
**What We Offer**
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • A supportive work environment with ongoing training.
  • Health and wellness benefits, paid time off, and employee rewards.

**Application Instructions:**

Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position

Job Types: Full-time, Fresher

Pay: ₹7, ₹15,000.00 per month

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Shrinathpuram, Kota, Rajasthan, India H S INFRA SOLUTIONS Full time

    **Qualification** 12th pass/ Diploma Freshers/ experience both can apply Good English communication Social media knowledge must require **About us** Office Timing: 11AM to 5PM (6 hours) Working Days (Weekly): Monday to Saturday (6 Days) Paid Leave: Sunday off and one medical leave in a month **Responsibility** A **customer care executive** is a...

  • Customer Care Executive

    2 weeks ago

    Shrinathpuram, Kota, Rajasthan, India H S INFRA SOLUTIONS Full time ₹ 70,000 per year

    QualificationOnly female candidates required12th pass/ DiplomaFreshers/ experience both can applyGood English communicationSocial media knowledge must requireAbout usOffice Timing: 11AM to 5PM (6 hours)Working Days (Weekly): Monday to Saturday (6 Days)Paid Leave: Sunday off and one medical leave in a monthResponsibilityA customer care executive is a...

  • Customer Care Executive

    23 hours ago

    Jaipur, Rajasthan, India ResoPro Services Full time

    Position - Customer Care Executive Location - Jaipur near Vivek Vihar metro station Qualifications - 10 +2 will work Freshers can apply. (Excellent English Communication is required) Salary -13-18 K CTC Skills - Fluent English required, good thought process, Knowledge about Customer care(If have), Clear voice pitch. - No Cab facility. - 6 Days...

  • Customer Care Executive

    7 days ago

    Jaipur, Rajasthan, India One Clickk Solution Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring...

  • Customer Care Executive

    2 weeks ago

    Thekra, Kota, Rajasthan, India Bhatia And Company, Kota Full time

    Company Overview Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations. Job Overview Qualifications and Skills - Graduate with tell-calling sales experience in Automobile industry will be preferred. - Proven...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Triedge Solutions Full time

    Position : Customer Care Executive **JOB ROLE**: - **Good communication skills required.** **Job Types**: Full-time, Fresher Pay: ₹23,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

  • Customer Care Executive

    7 days ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | 9-hour Day Shift **Salary**: Up to ₹30,000 + PF We are hiring **Customer Care Executives** to handle **outbound calls**for **lead generation** and **customer support**. The role includes **managing queries**, **maintaining CRM records**, and ensuring excellent customer service — _**no...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | 9-hr Day Shift **Salary**: Up to ₹30,000 + PF, Insurance, Incentives We are looking for Customer Care Executives to manage **150-200 outbound calls daily** for lead generation and customer support. Responsibilities include handling queries, qualifying prospects, and updating CRM...

  • Customer Care Executive

    23 hours ago

    Jaipur, Rajasthan, India Offical One Clickk Solution Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive for our international process. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients across the globe. This is a great opportunity for someone with excellent communication skills, a positive...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Triedge Solutions Full time

    Position : Customer Care Executive Location : Jaipur Roles & Responsibilities: **Requirements**: - Graduate in any field having experience as customer support is a plus. - Proficiency in Microsoft Office (Excel, Word). - Strong attention to detail and organizational skills. - Ability to work independently and meet deadlines. **Preferred Skills**: -...