Customer Care Executive

4 days ago

Shrinathpuram Kota Rajasthan, India KY Content Full time ₹ 84,000 - ₹ 1,80,000 per year

**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level:

**Job Title: Customer Care Executive**

**Location:** [Kota, Rajasthan or Remote]

**Job Type:** [Full-Time / Part-Time / Contract]

**Department:** Customer Service

**Reports To:** Customer Care Manager / Team Lead

**Job Summary**

We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner.

**Key Responsibilities**
  • Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
  • Maintain customer records by updating account information and documenting interactions.
  • Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc.
  • Escalate unresolved customer issues to the appropriate departments or team leaders.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction.
  • Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards.
  • Gather customer feedback and share insights with management for continuous service improvement.
**Required Qualifications & Skills**
  • High school diploma or equivalent (Bachelor's degree is a plus).
  • Proven experience in a customer service or support role (1+ years preferred).
  • Excellent verbal and written communication skills in [Language].
  • Strong active listening and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Familiarity with CRM systems, support tools, and basic computer applications.
  • Patience, empathy, and a customer-centric approach.
  • Willingness to work in shifts, including weekends or holidays, if required.
**Preferred Qualifications**
  • Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus.
  • Multilingual abilities are a plus.
  • Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.).
**What We Offer**
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • A supportive work environment with ongoing training.
  • Health and wellness benefits, paid time off, and employee rewards.

**Application Instructions:**

Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position

Job Types: Full-time, Fresher

Pay: ₹7, ₹15,000.00 per month

Work Location: In person

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