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Customer Care Executive

3 weeks ago

Shrinathpuram Kota Rajasthan, India H S INFRA SOLUTIONS Full time

**Qualification**

12th pass/ Diploma

Freshers/ experience both can apply

Good English communication

Social media knowledge must require

**About us**

Office Timing: 11AM to 5PM (6 hours)

Working Days (Weekly): Monday to Saturday (6 Days)

Paid Leave: Sunday off and one medical leave in a month

**Responsibility**

A **customer care executive** is a professional responsible for communicating the how’s and why’s regarding service expectations within a company. These professionals perform a number of duties, including:

- **Answering Phones**: They handle incoming calls from customers, addressing inquiries, providing support, and resolving issues.
- **Issue Resolution**: Customer care executives deal with customer issues and provide easy-to-follow solutions.
- **Order Management**: They manage payment and delivery of customer orders.
- **Product Assistance**: Helping customers choose the right product based on their requirements and budget.
- **Complaint Handling**: Timely management of customer concerns and complaints.
- **Promotions and Deals**: Informing customers about upcoming promotions or deals.
- **Building Rapport**: Establishing positive relationships with clients and customers.
- **Data Analysis**: Creating reports based on customer satisfaction statistics.
- **Appointment Scheduling**: Fixing appointments based on customer availability

**Job Types**: Full-time, Fresher

Pay: From ₹7,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Shrinathpuram, Kota, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Business development: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Shrinathpuram, Kota, Rajasthan (required)

Shift availability:

- Day Shift (required)

Work Location: In person