Customer Care Executive

5 days ago

Thekra Kota Rajasthan, India Bhatia And Company, Kota Full time

Company Overview

Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.

Job Overview

Qualifications and Skills
- Graduate with tell-calling sales experience in Automobile industry will be preferred.
- Proven experience in customer service management.
- Excellent leadership and team management skills.
- Strong problem-solving and conflict resolution abilities.
- Exceptional verbal and written communication skills.
- Proficient in MS Office and customer relationship management (CRM) software.
- Ability to work under pressure and handle demanding customers.
- Detail-oriented with strong organizational skills.
- Knowledge of industry regulations and best practices.
- Ability to motivate and inspire telle-calling team.

Roles and Responsibilities
- Develop and implement customer service policies and procedures to ensure high-quality service delivery.
- Manage a team of customer care representatives and provide ongoing coaching and training.
- Resolve customer complaints and inquiries in a timely and satisfactory manner.
- Monitor customer feedback and implement strategies to improve the overall customer experience.
- Collaborate with other departments to enhance customer satisfaction and retention.
- Analyse customer data to identify trends and make recommendations for process improvements.
- Maintain knowledge of company products and services to effectively address customer needs and queries.
- Prepare and present performance reports to senior management.
- Stay updated on industry trends and best practices in customer service management.
- Ensure compliance with company policies and regulations

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Telle Calling, Sales, Business development: 1 year (preferred)

**Language**:

- English, HINDI (preferred)

Work Location: In person

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