Customer Care Executive

21 hours ago

Thekra Kota Rajasthan, India Bhatia And Company, Kota Full time

Company Overview

Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.

Job Overview

Qualifications and Skills
- Graduate with tell-calling sales experience in Automobile industry will be preferred.
- Proven experience in customer service management.
- Excellent leadership and team management skills.
- Strong problem-solving and conflict resolution abilities.
- Exceptional verbal and written communication skills.
- Proficient in MS Office and customer relationship management (CRM) software.
- Ability to work under pressure and handle demanding customers.
- Detail-oriented with strong organizational skills.
- Knowledge of industry regulations and best practices.
- Ability to motivate and inspire telle-calling team.

Roles and Responsibilities
- Develop and implement customer service policies and procedures to ensure high-quality service delivery.
- Manage a team of customer care representatives and provide ongoing coaching and training.
- Resolve customer complaints and inquiries in a timely and satisfactory manner.
- Monitor customer feedback and implement strategies to improve the overall customer experience.
- Collaborate with other departments to enhance customer satisfaction and retention.
- Analyse customer data to identify trends and make recommendations for process improvements.
- Maintain knowledge of company products and services to effectively address customer needs and queries.
- Prepare and present performance reports to senior management.
- Stay updated on industry trends and best practices in customer service management.
- Ensure compliance with company policies and regulations

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Telle Calling, Sales, Business development: 1 year (preferred)

**Language**:

- English, HINDI (preferred)

Work Location: In person

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