Customer Care Executive

2 days ago

Shrinathpuram Kota Rajasthan, India H S INFRA SOLUTIONS Full time ₹ 70,000 per year

Qualification

Only female candidates required

12th pass/ Diploma

Freshers/ experience both can apply

Good English communication

Social media knowledge must require

About us

Office Timing: 11AM to 5PM (6 hours)

Working Days (Weekly): Monday to Saturday (6 Days)

Paid Leave: Sunday off and one medical leave in a month

Responsibility

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including:

  • Answering Phones: They handle incoming calls from customers, addressing inquiries, providing support, and resolving issues.
  • Email and Social Media Communication: They curate streamlined communication via email and social media platforms for offers, updates, and more.
  • Issue Resolution: Customer care executives deal with customer issues and provide easy-to-follow solutions.
  • Order Management: They manage payment and delivery of customer orders.
  • Product Assistance: Helping customers choose the right product based on their requirements and budget.
  • Complaint Handling: Timely management of customer concerns and complaints.
  • Promotions and Deals: Informing customers about upcoming promotions or deals.
  • Building Rapport: Establishing positive relationships with clients and customers.
  • Data Analysis: Creating reports based on customer satisfaction statistics.
  • Appointment Scheduling: Fixing appointments based on customer availability

Job Types: Full-time, Part-time, Fresher, Internship

Pay: From ₹7,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Shrinathpuram, Kota, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Business development: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Shrinathpuram, Kota, Rajasthan (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person

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