VIP Consultant

2 days ago

Mumbai, Maharashtra, India Smart Institute Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Job Title: VIP Consultant

Location: Andheri East, Mumbai

Experience: Minimum 1 year in Customer Service / Client Servicing / Relationship Management

About the Team Personalised Service

The Personalised Service team is the heart of the brand — acting as the voice of customers and their strongest advocates. The team handles calls, chats, and emails with one clear mission: to make every customer feel heard, valued, and special.

Role Summary – VIP Consultant

As a VIP Consultant, you will work closely with High Net Worth (HNI) clients, ensuring a premium and personalized experience throughout their matchmaking journey. You'll combine empathy, professionalism, and relationship management skills to create meaningful connections and ensure client satisfaction at every stage.

Key Responsibilities

  • Act as the dedicated relationship partner for VIP members post-enrollment.
  • Understand member preferences and help identify ideal potential matches.
  • Connect with high-quality prospects on behalf of members and facilitate introductions.
  • Arrange mutually consented meetings between potential matches.
  • Ensure renewals and continued engagement by maintaining strong client relationships.
  • Provide ongoing guidance, support, and counselling to members during their search.
  • Maintain detailed documentation and ensure timely issue resolution.
  • Handle escalations professionally with empathy and problem-solving mindset.
  • Respect diverse backgrounds, traditions, and preferences in all interactions.
  • Consistently deliver on the brand's VIP service promise by exceeding client expectations.

Candidate Requirements

  • Minimum 1 year of experience in customer service, client servicing, or relationship management.
  • Strong interpersonal skills with a genuine passion for people and relationships.
  • Excellent communication in English and any Indian language.
  • Empathetic, patient, persuasive, and highly organized.
  • Detail-oriented with strong follow-up and problem-solving skills.
  • Self-motivated and committed to delivering an outstanding customer experience.

Why Join Us?

  • Be part of India's leading and most trusted matchmaking brand.
  • Engage in meaningful, high-impact journeys for premium members.
  • Work in a high-energy, customer-first culture.
  • Opportunity to grow and develop your people skills in a unique industry.
  • Every day brings a new, rewarding human story to be part of.

If you believe great service is an experience, not a transaction, this is your opportunity to help people find not just matches — but magic.

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