Urgent Opening For Ultra HNI

7 days ago

Mumbai, Maharashtra, India People Group Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Role: VIP Consultant VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service

team handles calls, chats, and emails with one mission — making every customer feel heard, valued

& special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the

perfect match or calming a concern, we're the go-to team when it really matters.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick

out of making people happy — this is your calling

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,

personal, and truly premium. You'll need empathy, patience, and a touch of matchmaking magic

What You'll Do

  • Be the dedicated relationship partner for VIP Shaadi members post-sale
  • Understand member preferences and help identify their ideal match
  • Call and connect with high-quality prospects on behalf of the member
  • Set up mutually consented meetings between potential matches
  • Ensure timely renewals and proactive engagement throughout their journey
  • Guide, counsel, and support the member like a true partner in their search
  • Maintain high service standards, timely resolutions & meticulous documentation
  • Handle escalations with grace, maturity, and solutions-focused thinking
  • Respect diverse traditions, preferences, and cultural nuances in every interaction
  • Always go above and beyond to deliver the VIP promise

What You Bring to the Table

  • 1+ year of experience in customer service, client servicing or relationship management
  • A natural passion for people, relationships & making customers smile
  • Strong attention to detail + excellent organizational skills
  • High emotional intelligence and empathy
  • Infinite patience + persuasive communication
  • Clear, confident communication in English + any Indian language
  • Self-motivated and committed to exceeding customer expectations

Why Join Us

  • Work with India's leading matchmaking brand
  • Be a part of exclusive high-impact journeys for premium members
  • Learn, grow & thrive in a high-energy, customer-first culture
  • Every day is different, meaningful, and full of real human stories

If you're someone who believes great service is an experience, not a transaction — we'd love to

hear from you.

Let's help people find not just matches, but magic

Contact

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