Senior Travel Consultant – NRI Market

14 hours ago

Mumbai, Maharashtra, India Flamingo Transworld Pvt Ltd Full time

Job Title:

  • Senior Travel Consultant – NRI Market
  • Location: Mumbai / Ahmedabad Nikol Office
  • Department: Travel & Tourism / GCM - Customer Relations

Job Summary:

The Senior Travel Consultant – NRI Market will be responsible for managing and expanding travel services catering to Non-Resident Indian (NRI) clients. This includes designing customized travel itineraries, providing visa and documentation support, handling high-value bookings, and ensuring an exceptional customer experience that aligns with the preferences and expectations of international clients.

Key Responsibilities:

  • Manage end-to-end travel requirements for NRI clients (flights, hotels, tours, insurance, transport, etc.).
  • Build strong relationships with existing and potential NRI customers through personalized service.
  • Design tailor-made itineraries considering budget, preferences, and travel goals with help of Systems available at Flamingo.
  • Coordinate with global suppliers, DMCs, airlines, and hotels for the best pricing and service delivery.
  • Handle visa processing, documentation, and travel insurance support for clients.
  • Provide expert advice on destinations, travel trends, and seasonal offers.
  • Ensure compliance with company policies and industry regulations.
  • Manage high-value bookings and ensure service excellence under tight deadlines.
  • Understand client Requirement , his / her Travel style and sell him package which is best for them.
  • Resolve client issues and complaints promptly and professionally.
  • Prepare reports and insights on NRI market performance, bookings, and revenue.
  • Knowledge of saber usage will be considered as a plus point.

Qualifications & Skills:

  • Bachelor's degree in Travel & Tourism, Hospitality, or a related field.
  • 5+ years of experience in travel consulting, with at least 2 years handling NRI or international markets.
  • Strong knowledge of global destinations, airlines, and travel systems (Amadeus, Galileo, Sabre).
  • Excellent communication and interpersonal skills (English fluency required; regional Indian languages a plus).
  • Proven ability to manage VIP or high-net-worth clients.
  • Sales-driven mindset with a focus on relationship management.
  • Strong organizational and problem-solving skills.
  • Ability to work independently and as part of a team.

Preferred:

  • Experience working with clients based in the UAE, UK, USA, Canada, or Singapore.
  • Familiarity with digital travel platforms, CRM systems, and online booking tools.
  • Knowledge of various destinations and know how to make various itineraries

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