Quality Assurance Manager
1 day ago
Job Description: Factory Quality Manager
Location: Bengaluru
Department: Central Quality Manufacturing Quality
Type: Full-Time
Experience: 2-5 years in Manufacturing Quality / Process Quality / QC Systems
Role Objective
The Factory Quality Manager will be the owner of product quality inside the plant, responsible for ensuring defect-free builds through robust processes, operator discipline, and proactive detection. This role will anchor in-line QC, outgoing inspection, and layered audits, while also integrating with supplier traceability (Nexus) and product improvement loops.
Your mandate: Zero escapes from factory to customer.
Key Responsibilities
- Process Quality & In-Line Control
Define and enforce critical-to-quality (CTQ) checks at key assembly stages
Establish Layered Process Audits (LPA) daily by line leads, weekly by QA Validate SPMs/jigs/fixtures for accuracy, repeatability, and operator friendliness
Run first-piece approval at shift start/changeover
Establish document control, defect logging, and audit frameworks aligned to ISO 9001
- Outgoing Quality & Final Inspection
Own OQC gate: only defect-free units shipped
Build outgoing inspection SOPs (performance, aesthetics, trace checks)
Track First Pass Yield (FPY), rework %, and escapes Implement containment plans for field-returned issues
- Quality Systems & Traceability Integration
Ensure barcode traceability is captured at assembly level and linked to Nexus project
Maintain defect logging & Pareto analysis for factory issues
Drive closure of internal NCRs with production and engineering
Conduct internal process capability (CpK) checks for critical operations
- People, Training & Culture
Train operators and line supervisors on quality ownership and visual SOPs
Run daily defect huddles and escalate chronic issues
Build culture of right first time rather than rework/repair
Act as the voice of quality in daily production meetings
Required Experience & Skills
Education: B.E./B.Tech in Mechanical, Electrical, or Industrial Engineering Certifications in Lean Manufacturing / Six Sigma (preferred)
Experience:
2-5 years in factory quality or manufacturing engineering (appliances, electronics, auto, white goods preferred) Experience managing in-line QC teams and final inspection gates Strong track record of driving FPY improvement and defect reduction
Skills:
Hands-on with AQL, CpK, SPC, PFMEA, Control Plans Familiarity with ISO 9001/IATF 16949 quality systems Ability to lead cross-functional root cause analysis (RCA) and implement countermeasures Strong leadership for managing line inspectors and operators
Success Metrics
More Than 98% First Pass Yield (FPY) on factory line
Less Than 0.5% outgoing defect rate (escapes to customer)
100% completion of daily LPAs and more than 90% audit compliance
100% of factory NCRs closed within 7 working days
Why This Role Matters
Every machine that leaves the line carries our brand promise. The Factory Quality Manager ensures the last line of defense, builds a culture of process discipline, and works as the bridge between supplier quality (Nexus) and field quality.
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