Workforce Management Analyst
4 days ago
Workforce Management (Forecasting)
Night Shift
Location Remote India
A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.
Skills and qualifications for a WFM short-term forecasting role:
- Strong analytical skills and proficiency in data analysis techniques
- Experience with workforce management software and forecasting tools
- Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders
- Understanding of contact center operations and key performance indicators (KPIs)
- Proficiency in Microsoft Excel and other data analysis tools
- Ability to work under pressure and adapt to changing conditions
Role & Responsibilities
• Data analysis:
Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.
• Forecasting model creation:
Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.
• Intraday adjustments:
Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as
needed throughout the day.
• Communication and collaboration:
Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.
• Performance reporting:
Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments
-
Manager Workforce Management
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Randstad Full timeJob Description - Workforce Management Directorabout Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and...
-
Workforce Management Analyst
2 weeks ago
Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...
-
Workforce Management
2 days ago
Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per yearSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their...
-
Senior Analyst, Workforce Intelligence
2 days ago
Bengaluru, Karnataka, India Raytheon Full time ₹ 1,20,000 - ₹ 1,80,000 per yearDate Posted:Country:IndiaLocation:1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore – 560064, KarnatakaPosition Role Type:UnspecifiedRTX is looking for a Senior Analyst, Workforce Intelligence to join the Workforce Intelligence (WFI) team. WFI is chartered with delivering data-driven, integrated...
-
Workforce Manager
13 hours ago
Bengaluru, Karnataka, India Wipro Full time ₹ 5,00,000 - ₹ 8,00,000 per yearJob description:We are seeking a seasoned Senior Workforce Manager to optimize our high-volume, fast-paced IT support environment through advanced pattern analysis and forecasting. This role focuses on identifying and analyzing predictable volume patterns to deliver precise staffing and scheduling recommendations. The ideal candidate will excel at...
-
Workforce Planning
6 hours ago
Bengaluru, Karnataka, India Commonwealth Bank of Australia Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOrganization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...
-
Director - Workforce Management (WFM)
1 week ago
Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat success looks like in this role: Job ResponsibilitiesActively partners with business unit leaders to build and implement workforce strategies that address dedicated and leveraged staffing needs, aligning with organizational objectives and growth trajectories.Leads hands-on development of workforce models and resource allocation plans, directly managing...
-
Workforce Management
4 days ago
Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSummaryIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our missionAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and...
-
Workforce Management Lead
6 days ago
Bengaluru, Karnataka, India Placewell Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSkill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & ImplementationDesignation: Workforce Services SpecialistQualifications: Any Graduation Years of Experience:7 to 11 yearsResponsibilitiesDevelop and maintain comprehensive capacity plans that align workload forecasts with staffing.Analyze historical run rates, efficiency...
-
SVP - Workforce management
2 days ago
Bengaluru, Karnataka, India Mancer Consulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for 17+ yrs of experience in workforce management / HR Analytics for a leading global BFSI Organization.Key Responsibilities:Partner closely with Workforce Management, Talent Management, and Procurement teams to deliver integrated workforce solutions.Lead workforce optimization initiatives , balancing build, buy, borrow, and bot strategies...