Workforce Management Lead

3 days ago

Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage

Preferred candidate profile

  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI

Role & responsibilities:

  • Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffing plans based on forecasted demand and business goals.
  • Adjust staffing levels based on real-time fluctuations in demand.
  • Scheduling and Allocation:
  • Create employee schedules that align with forecasted demand and labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employee time off requests and ensure adequate coverage during peak periods.
  • Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coaching to employees.
  • Conduct performance reviews and provide feedback.
  • Data Analysis and Reporting:
  • Analyze workforce data to identify trends and opportunities for optimization.
  • Generate reports on key performance indicators (KPIs) related to workforce management.
  • Present data insights to management to inform decision-making.
  • Compliance Management:
  • Ensure compliance with labor laws and company policies regarding scheduling and overtime.
  • Monitor employee time and attendance to prevent violations.

  • SVP - Workforce management

    22 hours ago

    Bengaluru, Karnataka, India Mancer Consulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for 17+ yrs of experience in workforce management / HR Analytics for a leading global BFSI Organization.Key Responsibilities:Partner closely with Workforce Management, Talent Management, and Procurement teams to deliver integrated workforce solutions.Lead workforce optimization initiatives , balancing build, buy, borrow, and bot strategies...

  • Manager Workforce Management

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Randstad Full time

    Job Description - Workforce Management Directorabout Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and...

  • Workforce Management Lead

    5 days ago

    Bengaluru, Karnataka, India Placewell Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & ImplementationDesignation: Workforce Services SpecialistQualifications: Any Graduation Years of Experience:7 to 11 yearsResponsibilitiesDevelop and maintain comprehensive capacity plans that align workload forecasts with staffing.Analyze historical run rates, efficiency...

  • Workforce Management

    3 days ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SummaryIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our missionAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and...

  • Workforce Management

    23 hours ago

    Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their...

  • Director - Workforce Management (WFM)

    1 week ago

    Bengaluru, Karnataka, India Unisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What success looks like in this role: Job ResponsibilitiesActively partners with business unit leaders to build and implement workforce strategies that address dedicated and leveraged staffing needs, aligning with organizational objectives and growth trajectories.Leads hands-on development of workforce models and resource allocation plans, directly managing...

  • Workforce Management

    6 days ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Workforce Management (Forecasting)Date – Location – Remote IndiaTiming - Shift Timings - US Time (9 hours shift between 7AM-7PM EST)Req ID A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule...

  • Workforce Management

    2 weeks ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    WFM - RTA (Real Time Adherence)A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

  • Workforce Engagement Management

    1 day ago

    Bengaluru, Karnataka, India Five9 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce Management Analyst

    1 week ago

    Bengaluru, Karnataka, India Gainwell Technologies LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing...