Revenue Operations

Job Description: Revenue Operations

Overview

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today

traded on both the Bombay and National Stock Exchanges of India. The firm employs 17,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

Link: eClerx website

1. Location -Airoli_Mumbai
2. Shift- 10:30am to 7:30pm
3. Designation-APM/ SA
4. Interested candidates -Share their resumes at

Candidate Profile

We are seeking a candidate who embodies our core values and demonstrates a high degree of professional competency. The ideal candidate must possess the following APM:

• Functional Expertise: The ability to apply in-depth functional knowledge of the process area to operational scenarios to provide effective solutions.
• Problem-Solving Skills: The capacity to identify discrepancies and propose optimal solutions using a logical, systematic, and sequential methodology.
• Leadership & Collaboration: The ability to effectively lead, control, and motivate groups toward company objectives while remaining open-minded to inputs and views from team members.
• Proactive & Customer-Centric: A self-directed, proactive mindset, seizing every opportunity to meet internal and external customer needs. This includes effectively auditing processes, implementing best practices, and leveraging available frameworks and tools to achieve customer satisfaction.
• Exceptional Communication: The ability to clearly and concisely articulate and convey goals and thoughts, both
  
  verbally and in writing, to clients, colleagues, subordinates, and supervisors.

About the Role

We're looking for a dedicated and experienced Revenue Operations Manager to join our Revenue Accounting and Sales Support team. This role is crucial for ensuring the accuracy and efficiency of our revenue recognition processes across eClerx's global operations. You'll be at the heart of our financial operations, working to improve compliance, optimize processes, and provide key insights that drive business decisions. This is an excellent opportunity for a proactive professional who thrives on managing complex financial processes, collaborating with various teams, and contributing to the company's strategic growth.

Key Responsibilities

The ideal candidate will manage the entire revenue process independently, with the support of a dedicated team. Your responsibilities will include:

• Revenue Recognition & Reporting: Oversee and execute the revenue recognition for the eClerx group across all subsidiaries and geographies. Ensure the highest level of accuracy and improve reporting timelines for monthly, quarterly, and annual closing cycles.
• Process Improvement: Continuously review and enhance revenue processes, controls, and efficiencies to ensure compliance with company policies and accounting standards.
• Data Management & Analysis: Ensure that revenue data is structured to be analyzed across multiple business dimensions, providing granular insights into performance. Prepare and present monthly reports on revenue and other key performance indicators (KPIs) as required by business stakeholders.
• Sales & Pipeline Management: Monitor and govern the sales pipeline, ensuring data integrity and accuracy. Provide regular sales pipeline reports to senior leadership to support forecasting and strategic planning.
• System & Data Governance: Record all new client "go-lives," contract extensions, and client "roll-offs" on the revenue system to maintain up-to-date and accurate records.
• Forecasting & Projections: Develop and provide revenue projections for upcoming months, supporting business planning and financial forecasting activities.
• Inter-Departmental Collaboration: Serve as a key liaison between the Contract Management, Business Development, Operations, and Accounts Receivable (AR) teams. Provide accurate invoice estimates to the AR team to ensure timely and correct invoicing.

Qualifications

• Experience: A minimum of 3-7 years of experience in a revenue operation, revenue accounting, or a similar role, with a strong understanding of revenue recognition principles.
• Skills: Excellent analytical skills, attention to detail, and a proven ability to manage complex data sets. Strong proficiency in financial software and Microsoft Excel is required.
• Communication: Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse internal teams and stakeholders.
• Leadership: Proven ability to manage a team and handle the entire revenue process with a high degree of autonomy.
• Knowledge: Solid understanding of business development and sales processes, along with experience in sales pipeline monitoring and reporting.