Manager - Training
1 day ago
Position
Manager - Training
Number of Positions1
DepartmentCAT - Loyalty
FunctionTraining
Reporting toZone Training Manager
Band4
LocationBangalore
Team size (D/I)0
KEY RESPONSIBILITIES: Conduct training modules for Sales Team- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined by the organization
- Conducting PRP and FOD as and when required
- Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
- Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
- Manager-trainer to drive adoption of the digital learning platform across all roles
- Responsible for driving digital assessments among the Sales Team
- Responsible for driving self-learning among Sales Teams
- Responsible for calendarizing and effectively planning all training sessions with the RHs / TMs
- Responsible for delivering all training adhering to the training calendar designed
- Responsible for driving business performance of all learners
- Responsible to drive attendance to all training sessions
- Responsible to capture attendance in TMS/ELM within the stipulated time defined
- Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office
- Responsible to plan travel for training sessions in various locations as required
- Schedule training sessions
- Ensure wider participation of Sales Team in programs
- Seek regular feedback from stakeholders
- Ensure that Sales Team follow moral and ethical standards when dealing with clients
- Monitor Sales team development
- Review present training material
- Scan the environment
- Incorporate feedback from sales team
- Participant feedback
- Number of days of training
- Customer survey rating
- Digital adoption / adoption of digital learning platform
- Attendance of Sales Team in training sessions
- Monthly Achievement against the target for the Sales Team across multiple performance parameters
- Graduate in any discipline
- Overall experience of 3-6 years
- 2-3 Years should be in frontline sales and services
- 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus
Bangalore, KA, IN
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