Manager - Training

1 day ago

Bengaluru, Karnataka, India Max New York Life insurance Co Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Position
Manager Training

No. Of Position
TBC

Department
Training

Function
Training

Reporting to
Regional Head Training

Band
4a / 4b

KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs
  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GIDs and IIDs
  • Conducting PRP and FOD as and when required
Conducting training in blended delivery format
  • Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
Administrative
  • Manager-trainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments amongst Agents and ADMs
  • Responsible for driving self-learning among Agents and ADMs
  • Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance to all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
  • Responsible to plan travel for training sessions in various locations as required
Look after training logistics
  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure set-up of SMART Classroom is in place before commencing a session
Monitor progress of agents on a continuous basis
  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development
Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs
  • Ensure that the agents get updated and continuous information on MLI products
  • Facilitate self-development of agents
MEASURE OF SUCCESS:
  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Pass percentage of agents
  • Digital adoption / adoption of digital learning platform
  • Pass percentage of Agents in IRDA exams
  • Attendance of Agents and employees in training sessions
  • Activating agents month-on-month against the target
  • Compliance on IRDA requirements
  • Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
  • Reduction in training cost
  • Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE
  • a. Graduate in any discipline
  • b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
KNOWLEDGE / SKILLS / ABILITIES

| Competency | Level | | |-------| | Result Orientation | 5 | | Working With & Through Others | 4 | | Innovation | 5 | | Customer Centricity | 4 | | Technical Expertise | 4 | | Business Acumen | 4 | | Impact & Influence | 4 | | Communication | 4 | | Role Modelling Core Values | 4 | | Strategic Planning & Execution | 4 |

  • Learning ability
  • Logical thinking
  • Must be able to motivate agents
  • Should be self-motivated, self-starter

Locations - Bangalore, KA, IN

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