Manager - Training

21 hours ago


Bengaluru, Karnataka, India maxlifeins Full time ₹ 8,00,000 - ₹ 12,00,000 per year


Job Description

Position



Training manager



Reporting To

Emerging Vertical Training Head



Department



Distribution Capability Centre



Function



Axis AVC Training



Location



Noida /Mumbai/Hyderabad & Bangalore



Band



4



Job Summary:

A person with strong domain knowledge in Insurance & Financial Planning will be working in a circle, managing the integrated Sales & Training team across the geography. Proactive approach required  in assessing the learning & development needs, effectively aligning programs / interventions with business objectives and creating / executing the Training Modules in Bank Relationship.



Key Responsibilities/ Key Deliverables:

  • Imparting Training to Axis Virtual Callcenter (AVC) sellers and Max Life Employees as per defined and agreed Man Days.
  • Providing right training inputs & on call sales support to AVC
  • Post Training, on line certification through Inquizzitive, of sellers on the trained module to be completed – Once a quarter
  • Refresher training should be done before the certification & follow up with failed candidates should be completed
  • Call observation & Call barging at AVC on daily basis.
  • Drive traffic to E Learning platform / Microsite so that technology can be leveraged to maximize reach
  • Ensuring the measures of quality of business in different segement focusing on Product mix
  • Ensuring SPs in 100% of the branches and all regulatory records to be maintained audit ready if required.
  • Traction of data on performance, publishing MIS, dashboard, calendars, EDMs etc. timely and effectively in coordination with Bank Circle Office
  • Conduct Skill, Knowledge & compliance based training programs for the entire AVC call centers at regular intervals
  • Develop and manage certification processes, Implementing evaluation process – online and offline to create a robust feedback and tracking mechanism on product knowledge and skills of all the trainees.
  • Supporting to other AVC centers as an additional requirement that required travelling as well.
  • Open to implement new training methodologies to enhance training effectiveness across AVC centers.


Measures of Success:

Imparting Training:-

Average of 12 Man days of Training : Banca/Axis & Max Life

Refresher Training:-

80% of the RA / Center Manager clearing their quarterly certification

Ensuring right training inputs :-

90% Employees across vertical to attend Induction training

Activation:

Inactive Seller Activisation : 30% 

Product Mix : As per plan

Ensuring SPs above 90% in ARB segment :-

NDRM, Burgandy & Priority.

100% Certification of SPs on Products, ULIP, AML, Ethics & Compliance before licensing &  records of 100% of these SPs to be maintained



Job Specifications:

  • Graduate in any Discipline, MBA from premier institute is preferred.
  • 3 to 4 years of experience in Sales Training, Prior experience in insurance essential.
  • Result Orientation, Customer Centricity, Technical Expertise, excellent product and basics of life insurance


Knowledge & Skill Matrix:

  • Training execution, Training enabling quality business, Ensuring Circle meeting compliance requirement.


Additional Information (Optional):

Org Chart:-   

NTH à ZTH (ZVP) à CTM



Job Description

Position



Training manager



Reporting To

Emerging Vertical Training Head



Department



Distribution Capability Centre



Function



Axis AVC Training



Location



Noida /Mumbai/Hyderabad & Bangalore



Band



4



Job Summary:

A person with strong domain knowledge in Insurance & Financial Planning will be working in a circle, managing the integrated Sales & Training team across the geography. Proactive approach required  in assessing the learning & development needs, effectively aligning programs / interventions with business objectives and creating / executing the Training Modules in Bank Relationship.



Key Responsibilities/ Key Deliverables:

  • Imparting Training to Axis Virtual Callcenter (AVC) sellers and Max Life Employees as per defined and agreed Man Days.
  • Providing right training inputs & on call sales support to AVC
  • Post Training, on line certification through Inquizzitive, of sellers on the trained module to be completed – Once a quarter
  • Refresher training should be done before the certification & follow up with failed candidates should be completed
  • Call observation & Call barging at AVC on daily basis.
  • Drive traffic to E Learning platform / Microsite so that technology can be leveraged to maximize reach
  • Ensuring the measures of quality of business in different segement focusing on Product mix
  • Ensuring SPs in 100% of the branches and all regulatory records to be maintained audit ready if required.
  • Traction of data on performance, publishing MIS, dashboard, calendars, EDMs etc. timely and effectively in coordination with Bank Circle Office
  • Conduct Skill, Knowledge & compliance based training programs for the entire AVC call centers at regular intervals
  • Develop and manage certification processes, Implementing evaluation process – online and offline to create a robust feedback and tracking mechanism on product knowledge and skills of all the trainees.
  • Supporting to other AVC centers as an additional requirement that required travelling as well.
  • Open to implement new training methodologies to enhance training effectiveness across AVC centers.


Measures of Success:

Imparting Training:-

Average of 12 Man days of Training : Banca/Axis & Max Life

Refresher Training:-

80% of the RA / Center Manager clearing their quarterly certification

Ensuring right training inputs :-

90% Employees across vertical to attend Induction training

Activation:

Inactive Seller Activisation : 30% 

Product Mix : As per plan

Ensuring SPs above 90% in ARB segment :-

NDRM, Burgandy & Priority.

100% Certification of SPs on Products, ULIP, AML, Ethics & Compliance before licensing &  records of 100% of these SPs to be maintained



Job Specifications:

  • Graduate in any Discipline, MBA from premier institute is preferred.
  • 3 to 4 years of experience in Sales Training, Prior experience in insurance essential.
  • Result Orientation, Customer Centricity, Technical Expertise, excellent product and basics of life insurance


Knowledge & Skill Matrix:

  • Training execution, Training enabling quality business, Ensuring Circle meeting compliance requirement.


Additional Information (Optional):

Org Chart:-   

NTH à ZTH (ZVP) à CTM




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