Training Manager

24 hours ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview

Job Title: Training Manager

Location: Bangalore

Department: Learning & Development

We are looking for a dynamic Training Manager to lead the learning function across verticals. This role requires someone who can manage a team of trainers, identify skill gaps, and drive performance improvement through structured learning interventions. The ideal candidate should have strong leadership, operational, and analytical skills, with hands-on experience in training large teams in a fast-paced environment.

Key Responsibilities

  • Lead a team of 10-15 trainers and manage their day-to-day performance, productivity, and deliverables.
  • Conduct training need analysis (TNA) in coordination with business and department heads.
  • Design and implement training programs for new joiners and existing employees focusing on product knowledge, process excellence, communication, and customer experience.
  • Prepare and monitor monthly/quarterly training calendars, ensuring coverage across departments.
  • Track key metrics such as attrition, shrinkage, AHT, NPS, and quality scores to measure training impact.
  • Conduct refresher and skill enhancement sessions to improve team performance and efficiency.
  • Manage onboarding and induction for new hires ensuring smooth transition to operations.
  • Ensure process adherence and quality compliance through regular audits and feedback sessions.
  • Collaborate with business leaders to align training with organizational goals and revenue outcomes.
  • Motivate, coach, and mentor trainers to improve delivery quality and consistency.
  • Maintain dashboards, reports, and ROI analysis on training effectiveness.

Desired Skills & Competencies

  • Proven team-handling and leadership experience (managing 1015 trainers or 100+ learners).
  • Strong communication, facilitation, and people management skills.
  • Analytical and data-driven approach to performance tracking.
  • Ability to handle high-pressure, target-driven environments.
  • Proficient in MS Office and Learning Management Systems (LMS).

Qualifications & Experience

  • Graduate / Postgraduate in HR, Business, or related discipline.
  • 58 years of overall experience, with minimum 23 years in team management within L&D or training operations.
  • Experience in Sales, Service, or Contact Center Training preferred.

What We Offer

  • Fast-growing, performance-driven culture with exposure to multiple business verticals.
  • Opportunity to lead training strategies in one of Indias top PropTech companies.
  • Career growth through structured leadership development programs.

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