Training Manager

19 hours ago

Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: Assistant Manager

Training Department: Training

Location: Bangalore

Type: Full Time

Key Responsibilities


• Design, develop, and deliver onboarding, new hire, and refresher training programs for customer support executives.


• Collaborate with stakeholders to align training content with business and process changes.


• Monitor training effectiveness using feedback, assessments, and performance metrics.


• Implement digital learning tools, simulations, and role-plays to enhance engagement.


• Collaborate with internal teams and stakeholders to ensure alignment on processes, seller support, and issue resolution.


• Facilitate regular coaching, refresher sessions, and skill enhancement workshops.


• Maintain high levels of team engagement, motivation, and discipline within training cohorts.


• Manage training dashboards, track key performance indicators (KPIs), and generate reports using Microsoft Excel.


• Continuously assess training effectiveness and recommend improvements to drive better performance outcomes.


• Contribute to continuous improvement of the training function through innovation in content, technology, and methodology.


• Partner with regional leadership teams to assess and fulfill training needs for first-line managers.


• Manage training assets efficiently, including training rooms, projectors, and other materials.


• Plan training programs and calendars in coordination with operations teams to ensure high-quality manpower is available on time.


• Suggest suitable modifications to training content for the corporate training team when necessary.


• MS Office knowledge (Excel knowledge, PPTs skills etc.,)
•

BQ Management
• TNI and TNA


• Certifications related to training will be an added advantage

Desired Candidate Profile:


• Graduate in any discipline education pattern).


• Minimum 56 years of hardcore BPO sector


• At least 1 year of experience as an Assistant Manager-Training (preferably in BPO, e-commerce, or sales-driven environments).


• Strong proficiency in MS Excel; capable of handling reports, dashboards, and data-driven analysis.


• Excellent communication skills in Hindi and English (both verbal and written).


• Strong interpersonal and coaching skills with the ability to engage and influence teams.


• Proven ability to drive performance and meet targets through training interventions.


• E-commerce domain experience will be considered an added advantage

  • Training Manager

    1 week ago

    Bengaluru, Karnataka, India Affordplan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAffordplan is a new age fintech company focused on bridging healthcare and finance. Headquartered in Gurgaon, Affordplan aims to enhance access to healthcare by making it more affordable. The company's flagship product, Affordplan Swasth, provides a range of offerings tailored for healthcare providers and seekers. With partnerships across...

  • Training Manager

    7 days ago

    Bengaluru, Karnataka, India Urban Company Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description:We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and...

  • Training Manager

    19 hours ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role OverviewJob Title: Training ManagerLocation: BangaloreDepartment: Learning & DevelopmentWe are looking for a dynamic Training Manager to lead the learning function across verticals. This role requires someone who can manage a team of trainers, identify skill gaps, and drive performance improvement through structured learning interventions. The ideal...

  • Manager - Training

    20 hours ago

    Bengaluru, Karnataka, India maxlifeins Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesConduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Agent and ADM learning journeyConducting GID's and...

  • Manager - Training

    2 weeks ago

    Bengaluru, Karnataka, India Max New York Life insurance Co Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Key Responsibilities Conduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey ...

  • Training Manager

    3 days ago

    Bengaluru, Karnataka, India Tradelab Technologies Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

    Roles & Responsibilities:Create training programs to address skill gaps in employees.Train and guide new employees.Prepare learning materials for programs.Develop onboarding programs for new employees.Handle orientation for new employeesConduct induction training both class room and virtually.Provide product - based training across geographies and...

  • Manager - Training

    21 hours ago

    Bengaluru, Karnataka, India Max New York Life insurance Co Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Key Responsibilities Conduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey ...

  • Manager - Training

    5 days ago

    Bengaluru, Karnataka, India Max New York Life insurance Co Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4bKEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programs Training on selling skills Training on all MLI...

  • Training Manager

    5 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is...

  • Training Manager

    1 week ago

    Bengaluru, Karnataka, India Bharti AXA Life Insurance Full time ₹ 7,80,00,000 per year

    Company : Bharti Axa Life InsuranceDesignation: Training ManagerLocation : BangaloreCTC : Up To 6.5LpaRoles and ResponsibilitiesManage training programs for life insurance products, including product training, sales training, and learning and development initiatives.Develop and deliver engaging training content to enhance agent performance, improve customer...