Training Manager

2 days ago

Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

Job Title: Assistant Manager

Training Department: Training

Location: Bangalore

Type: Full Time

Key Responsibilities


• Design, develop, and deliver onboarding, new hire, and refresher training programs for customer support executives.


• Collaborate with stakeholders to align training content with business and process changes.


• Monitor training effectiveness using feedback, assessments, and performance metrics.


• Implement digital learning tools, simulations, and role-plays to enhance engagement.


• Collaborate with internal teams and stakeholders to ensure alignment on processes, seller support, and issue resolution.


• Facilitate regular coaching, refresher sessions, and skill enhancement workshops.


• Maintain high levels of team engagement, motivation, and discipline within training cohorts.


• Manage training dashboards, track key performance indicators (KPIs), and generate reports using Microsoft Excel.


• Continuously assess training effectiveness and recommend improvements to drive better performance outcomes.


• Contribute to continuous improvement of the training function through innovation in content, technology, and methodology.


• Partner with regional leadership teams to assess and fulfill training needs for first-line managers.


• Manage training assets efficiently, including training rooms, projectors, and other materials.


• Plan training programs and calendars in coordination with operations teams to ensure high-quality manpower is available on time.


• Suggest suitable modifications to training content for the corporate training team when necessary.


• MS Office knowledge (Excel knowledge, PPTs skills etc.,)
•

BQ Management
• TNI and TNA


• Certifications related to training will be an added advantage

Desired Candidate Profile:


• Graduate in any discipline education pattern).


• Minimum 56 years of hardcore BPO sector


• At least 1 year of experience as an Assistant Manager-Training (preferably in BPO, e-commerce, or sales-driven environments).


• Strong proficiency in MS Excel; capable of handling reports, dashboards, and data-driven analysis.


• Excellent communication skills in Hindi and English (both verbal and written).


• Strong interpersonal and coaching skills with the ability to engage and influence teams.


• Proven ability to drive performance and meet targets through training interventions.


• E-commerce domain experience will be considered an added advantage

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