Manager - Training

Position

 Manager - Training

1

Department

CAT - Loyalty

Function

Training

Reporting to

Zone Training Manager

Band

4

Location

Bangalore

Team size (D/I)

KEY RESPONSIBILITIES:

Conduct training modules for Sales Team

•  Conducting induction and on-boarding training programs

•  Training on selling skills

•  Training on all MLI Insurance products and processes

•  Training on all MLI Digital tools and Assets

•  All other training programs as outlined by the organization

•  Conducting PRP and FOD as and when required

Conducting training in blended delivery format

•  Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

•  Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

•  Manager-trainer to drive adoption of the digital learning platform across all roles

•  Responsible for driving digital assessments among the Sales Team

•  Responsible for driving self-learning among Sales Teams   

•  Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

•  Responsible for delivering all training adhering to the training calendar designed

•  Responsible for driving business performance of all learners

•  Responsible to drive attendance to all training sessions

•  Responsible to capture attendance in TMS/ELM within the stipulated time defined

•  Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

•  Responsible to plan travel for training sessions in various locations as required

Look after training logistics

•  Schedule training sessions

•  Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

•  Seek regular feedback from stake holders

•  Ensure that Sales Team follow moral and ethical standards when dealing with clients

•  Monitor Sales team development

Update training material

•  Review present training material

•  Scan environment

•  Incorporate feedback from  sales team

• Participant feedback
• Number of days of training
• Customer survey rating
• Digital adoption / adoption of digital learning platform
• Attendance of Sales Team in training sessions
• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline
• Overall experience of 3-6 years
• 2-3 Years should be in frontline sales and services
• 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus

Position

 Manager - Training

1

Department

CAT - Loyalty

Function

Training

Reporting to

Zone Training Manager

Band

4

Location

Bangalore

Team size (D/I)

KEY RESPONSIBILITIES:

Conduct training modules for Sales Team

•  Conducting induction and on-boarding training programs

•  Training on selling skills

•  Training on all MLI Insurance products and processes

•  Training on all MLI Digital tools and Assets

•  All other training programs as outlined by the organization

•  Conducting PRP and FOD as and when required

Conducting training in blended delivery format

•  Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

•  Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

•  Manager-trainer to drive adoption of the digital learning platform across all roles

•  Responsible for driving digital assessments among the Sales Team

•  Responsible for driving self-learning among Sales Teams   

•  Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

•  Responsible for delivering all training adhering to the training calendar designed

•  Responsible for driving business performance of all learners

•  Responsible to drive attendance to all training sessions

•  Responsible to capture attendance in TMS/ELM within the stipulated time defined

•  Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

•  Responsible to plan travel for training sessions in various locations as required

Look after training logistics

•  Schedule training sessions

•  Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

•  Seek regular feedback from stake holders

•  Ensure that Sales Team follow moral and ethical standards when dealing with clients

•  Monitor Sales team development

Update training material

•  Review present training material

•  Scan environment

•  Incorporate feedback from  sales team

• Participant feedback
• Number of days of training
• Customer survey rating
• Digital adoption / adoption of digital learning platform
• Attendance of Sales Team in training sessions
• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline
• Overall experience of 3-6 years
• 2-3 Years should be in frontline sales and services
• 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus