Manager - People Shared Services-Employee Lifecycle Management - Global Service Centre
4 days ago
Job Description
Roles & Responsibilities
- Oversee the end-to-end management of HR documentation and ensure the accuracy of employee records in the HRIS. Ensure coordination across departments to enable seamless HR service delivery.
- Lead the resolution of complex employee queries related to HR policies, benefits, and payroll, ensuring consistent, timely, and professional communication.
- Ensure organizational compliance with labor laws and internal policies; review and approve audit documentation and HR reports for internal and external stakeholders.
- Identify opportunities to enhance HR processes, drive automation or system improvements, and collaborate with leadership and cross-functional teams on strategic HR initiatives.
Onboarding
- Supervise the pre-boarding process, ensuring timely issuance of appointment letters and coordination with IT and Admin for Day 1 readiness.
- Lead onboarding and orientation programs to effectively communicate company values, policies, and expectations.
- Oversee the setup of new employee profiles in Oracle and ensure seamless execution of Day 1 activities.
- Monitor new hire engagement through structured check-ins and feedback mechanisms, addressing onboarding issues proactively.
Employee Life Cycle (ELC)
- Review and approve updates to employee records in the HRIS, ensuring alignment with role changes, compensation adjustments, and compliance standards.
- Govern the application and enforcement of HR policies, ensuring proper handling of employee matters and consistent policy adherence.
- Oversee collaboration between HR, payroll, and finance teams to ensure accuracy in salary processing, deductions, and statutory compliance.
- Maintain oversight of employee relations records, ensuring issues are documented and resolved in line with company policies and regulatory standards.
Exit (Offboarding)
- Manage the backend offboarding process, ensuring timely clearances, documentation completion, and asset recovery through inter-departmental coordination.
- Review final settlements, including earned leave and severance, ensuring accuracy before submission to finance.
- Collaborate with the finance team to validate FNF calculations and resolve discrepancies, ensuring compliance with policy.
- Ensure final settlements are processed by payroll in a timely manner, and that all exit-related financial obligations are fulfilled.
Benefits Management
- Oversee benefits administration, including enrollment, policy changes, and life event updates, ensuring accuracy in HRIS and vendor systems.
- Manage vendor relationships to ensure timely resolution of claims, clarifications, and policy updates for employees.
- Approve and oversee the processing of employee reimbursements, ensuring alignment with policy and audit readiness.
- Review benefits utilization reports, ensure data integrity across systems, and support internal and external audits with reconciled documentation.
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