Human Resources- Head of HR Shared Services

4 weeks ago

Mumbai Maharashtra India, Maharashtra Major diversified Conglomerate Full time

Our client—a global player across diverse sectors—is seting up a major HR shared services Centre and looking at Leader to set up and lead this initiative

KRAs

  • Build the HR Shared Services function from the ground up—defining strategy, shaping the operating model, assembling high-calibre teams and embedding robust HR processes and technology across multiple global hubs.
  • Champion operational transformation: Streamline and optimize everything from employee onboarding and lifecycle management to payroll, benefits administration, and HRIS/data—leveraging automation and best practices to drive efficiency and impact.
  • Design and enforce service delivery standards, SLAs and KPIs that ensure every employee around the globe receives exceptional service and support.
  • Be the change catalyst: Lead global change initiatives, win hearts and minds across business units, and partner with stakeholders to drive adoption and cultural alignment.
  • Build a truly international team: Attract and develop talent from around the world, foster a culture of excellence, and nurture future HR leaders.
  • Stay ahead of the curve: Ensure compliance with legal and policy requirements everywhere we operate, anticipating risks and opportunities with a global mindset.
  • Work with the wider HR ecosystem—centres of expertise, business partners, and technology teams—on initiatives that move the needle for both HR and the business.

Ideal Prior Experience & Education

  • Seasoned HR shared services executive (20-25 years’ experience) with genuine, hands-on expertise in building and scaling HR Shared Services— to architect and execute.
  • transformation on a global stage: deliver results across cultures and continents.
  • Tech-savvy and data-driven: Comfortable with modern HRIS, digital tools and analytics—and passionate about leveraging technology for better outcomes.
  • A strong communicator and stakeholder influencer: Known for your ability to partner with senior business leaders, lead large projects, and coach high-performing teams.
  • Deep understanding of HR processes and service delivery, combined with a sharp focus on continuously improving and automating.
  • Hold a relevant degree (Bachelor’s and Masters in HR); global HR certifications are a plus

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