Customer Service

11 hours ago


Hyderabad, Telangana, India Whizz HR Full time

We are looking for a highly skilled and experienced Customer Service - SOP Executive to join our team at Whizz HR. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

  • Develop and implement Standard Operating Procedures (SOPs) for customer service processes.
  • Collaborate with cross-functional teams to ensure seamless execution of customer service operations.
  • Analyze customer feedback and suggest improvements to enhance overall customer experience.
  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Maintain accurate records of customer interactions and transactions.
  • Identify areas for process improvement and recommend changes to increase efficiency.

Job Requirements

  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a team environment and collaborate with others.
  • Strong attention to detail and organizational skills.
  • Experience with customer relationship management software and other relevant tools.
  • Ability to adapt to changing priorities and deadlines in a fast-paced environment.

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