Customer Service Manager
15 hours ago
Qualifications and Skills
- Work from Office(Vanasthalipuram, Hyderabad)
- Excellent team leadership skills to effectively motivate and guide service teams towards achieving set goals.
- Strong conflict resolution abilities to address customer issues and complaints promptly and professionally.
- Proficient in multichannel communication to cater to diverse customer interaction platforms effectively.
- Demonstrated experience in process improvement to enhance service efficiency and effectiveness.
- Comprehensive understanding of customer service best practices for superior client experience.
- Experience in client management to build and maintain strong client relationships and satisfaction.
- Must have outstanding presentation skills for demonstrating services and communicating with clients (Mandatory skill).
- Ability to analyze data and metrics to inform service enhancements and strategic decisions.
Roles and Responsibilities
- Lead, train, and mentor the customer service team in daily operational activities.
- Develop and implement effective customer service procedures, policies, and standards.
- Manage and resolve customer complaints and service issues in a professional manner.
- Monitor and evaluate the performance of the customer service team, offering feedback and improvement plans.
- Coordinate with internal departments to ensure a seamless customer experience and issue resolution.
- Gather and analyze customer feedback and trends to drive continuous improvement initiatives.
- Prepare and present regular reports on customer service performance and area outcomes to management.
- Ensure that all team members adhere to company protocols and maintain the highest level of client satisfaction.
-
Customer Service Executive
20 hours ago
Hyderabad, Telangana, India GROWNEXT CONSULTANCY SERVICE Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & ResponsibilitiesHandle inbound and outbound customer calls, emails, and chats professionally and efficiently.Resolve customer queries, complaints, and issues within defined timelines.Maintain accurate records of customer interactions and follow up for timely resolution.Coordinate with internal departments to ensure seamless customer service...
-
Customer Service Manager
2 weeks ago
Hyderabad, Telangana, India Sai Silks Kalamandir Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesLead, coach, and develop a high-performing customer support team, fostering a service-focused and collaborative culture.Design and document policies, SOPs, and customer inquiry scripts to ensure world-class support that aligns with brand values.Handle and resolve escalated or complex customer inquiries, complaints, returns, refunds,...
-
Customer Service Management
5 days ago
Hyderabad, Telangana, India Kyndryl Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...
-
Manager - Customer Service
2 weeks ago
Hyderabad, Telangana, India Ezone Security Solutions Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per yearEZONE was founded with the aim of providing cutting edge solutions broadly classified into Fire Detection & Suppression Systems, Public Address & Voice Evacuation systems, Surveillance Systems, Access Control Devices, Intrusion Alarms, 24hr Central Monitoring Station, and Building Automation Systems. Special products that we also cater in specific solutions...
-
Assistant Customer Service Manager
4 days ago
Hyderabad, Telangana, India Policybazaar Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob descriptionJob Title: Assistant Manager Customer Service (Inbound Voice Process, B2C)Work Location: Hyderabad (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations HeadJob Summary:We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C...
-
Customer Service
1 week ago
Hyderabad, Telangana, India Manvision Technologies Full time ₹ 1,20,000 - ₹ 3,60,000 per yearKey Responsibilities:Customer Service & AdministrationMarketing & PromotionEvent & Program SupportEssential Skills & AttributesStrong communication and interpersonal skills.Excellent organisational and time management skills with attention to detail.Proficiency in Gmail and software tools and familiarity with design tools (e.g., Canva) and email marketing...
-
Manager - Customer Services & Collections
2 weeks ago
Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...
-
Manager - Customer Services & Collections
2 weeks ago
Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...
-
International Sales Voice Process
4 days ago
Hyderabad, Telangana, India Bring My Customer Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionBring My Customer provides a productized customeracquisition system for business growth. We specialize in hiring and training dedicatedCustomerAcquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
-
Customer Service Representative
16 hours ago
Hyderabad, Telangana, India Qukads Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCompany OverviewQUKADS PRIVATE LIMITED is a leading online global business community headquartered in Visakhapatnam. We empower businesses to market their products and services both locally and globally, ensuring comprehensive growth through digital, direct, and telemarketing. As part of the dynamic IT services and IT consulting industry, we focus on...