Customer Service Representative
2 days ago
Company Description
Paisa Express is a trusted and reliable financial services company specializing in making personal loans accessible and easy for customers. By offering hassle-free documentation and rapid loan processing, Paisa Express helps individuals achieve their financial aspirations without unnecessary delays. Our secure and personalized loan application solutions simplify the traditionally cumbersome processes, empowering customers to take charge of their financial journey with confidence.
Role Description
This full-time, on-site Customer Service Representative (Telecaller) role is based in Begumpet, Hyderabad. The role involves providing excellent customer support by addressing inquiries, resolving concerns, and maintaining high levels of customer satisfaction. You will engage with clients over calls to assist with loan-related queries, guide them through the application process, and ensure that their overall experience aligns with Paisa Express's standards of trust and reliability. Adopting a client-first approach will be critical to succeed in this role.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Skills to enhance Customer Experience and build long-lasting relationships with clients
- Excellent communication and interpersonal skills
- Proven ability to empathize with customers and resolve issues efficiently
- Capability to work effectively in a fast-paced and on-site environment in Begumpet
- Prior experience in telecalling or customer service roles is advantageous
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