Branch Operations Manager

6 days ago


Delhi, Delhi, India Ahuja Group Full time

Company Description

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Role Description

This is a full-time on-site role for a Branch Operations Manager located in Delhi, India. The Branch Operations Manager will oversee the daily operations of the branch, ensuring efficiency and effectiveness in all processes. Responsibilities include managing staff, monitoring operational metrics, ensuring compliance with company policies, addressing customer queries, maintaining service quality, and driving operational improvements to meet company goals. The role also involves collaborating with other departments to enhance overall branch performance.

Qualifications

  • Proficiency in Operational Management, Workflow Optimization, and Process Improvement
  • Competence in Team Leadership, Performance Monitoring, and Employee Development
  • Strong skills in Customer Service and Conflict Resolution
  • Knowledge of Compliance Standards and Legal Regulations in Operations
  • Experience in Budget Management and Resource Allocation
  • Exceptional problem-solving, organizational, and communication abilities
  • Bachelor's degree in Business Administration, Operations Management, or a related field
  • Prior experience in branch management or a similar role; familiarity with the industry is an advantage

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