
Guest Relation Executive
1 day ago
Roles and Responsibilities
- Greet guests upon arrival, welcome them to the hotel, and assist with check-in procedures.
- Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently.
- Ensure seamless communication between guests, colleagues, and other departments to maintain excellent customer service standards.
- Provide exceptional hospitality services to all guests throughout their stay at the hotel.
- Maintain accurate records of guest interactions, feedback, and complaints.
Desired Candidate Profile
- 0-5 years of experience in front office operations or related field (guest handling/guest relations).
- Excellent communication skills with ability to handle diverse client needs effectively.
- Strong interpersonal skills for building rapport with guests from various backgrounds.
- Ability to work well under pressure during peak periods or emergency situations.
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