Guest Relation Executive

2 days ago

Noida Uttar Pradesh, India Bel Cibo Hospitality Pvt. Ltd. Full time

The role of a **Guest Relations Executive (GRE)** in the hospitality industry is focused on ensuring that guests have a memorable and comfortable experience during their stay or visit. A GRE is essentially the bridge between the guests and the hotel or establishment, acting as a customer service expert.

1. **Guest Interaction and Service**:

- Greet and welcome guests in a professional and friendly manner, ensuring they feel valued and comfortable from the moment they arrive.
- Provide personalized service to guests, addressing their needs and preferences.
- Handle guest inquiries, including providing information about the property, amenities, local attractions, and services.
- Assist guests with special requests, ensuring their expectations are met.

2. **Problem Resolution and Complaints Handling**:

- Act as the first point of contact for any guest complaints or issues, addressing them promptly and effectively.
- Maintain a calm, composed, and positive attitude when resolving conflicts or challenging situations.
- Ensure that guest complaints are resolved to their satisfaction, and follow up to ensure the issue was fully addressed.

3. **VIP and High-Profile Guest Management**:

- Provide special attention to VIPs, repeat guests, and other high-profile clients to ensure an exceptional experience.
- Maintain a record of guest preferences and previous interactions to anticipate future needs and ensure a personalized experience.

4. **Table and Reservation Assistance**:

- Assist guests with their table reservations, including upgrades or changes to bookings as needed.
- Coordinate with the front desk and housekeeping departments to ensure table readiness and guest satisfaction.

5. **Guest Experience Enhancement**:

- Continuously monitor and evaluate guest feedback, both formal (surveys) and informal (direct communication).
- Suggest and implement improvements in guest services based on feedback, ensuring a high level of satisfaction.
- Organize and manage special requests, such as arranging transportation, making restaurant reservations, or booking tours for guests.

6. **Administrative and Operational Support**:

- Maintain accurate guest records, including preferences, special requests, and any past issues, to provide a seamless experience.
- Manage and update guest information in the property’s system, ensuring accuracy and confidentiality.
- Collaborate with other departments (front desk, concierge, housekeeping, etc.) to ensure smooth service delivery.

7. **Follow-up and Guest Departure**:

- Ensure that all guest concerns or requests are followed up on before departure, ensuring a smooth check-out process.
- Conduct guest satisfaction surveys or exit interviews to gather valuable feedback for future improvements.
- Bid farewell to departing guests, thanking them for their visit and encouraging them to return.

The **Guest Relations Executive** is a key player in maintaining high guest satisfaction levels and ensuring that guests have a positive experience during their visit.

Pay: From ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9999123207

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