Guest Relation Executive

12 hours ago

Noida Uttar Pradesh, India Bel Cibo Hospitality Pvt. Ltd. Full time

The role of a **Guest Relations Executive (GRE)** in the hospitality industry is focused on ensuring that guests have a memorable and comfortable experience during their stay or visit. A GRE is essentially the bridge between the guests and the hotel or establishment, acting as a customer service expert.

1. **Guest Interaction and Service**:

- Greet and welcome guests in a professional and friendly manner, ensuring they feel valued and comfortable from the moment they arrive.
- Provide personalized service to guests, addressing their needs and preferences.
- Handle guest inquiries, including providing information about the property, amenities, local attractions, and services.
- Assist guests with special requests, ensuring their expectations are met.

2. **Problem Resolution and Complaints Handling**:

- Act as the first point of contact for any guest complaints or issues, addressing them promptly and effectively.
- Maintain a calm, composed, and positive attitude when resolving conflicts or challenging situations.
- Ensure that guest complaints are resolved to their satisfaction, and follow up to ensure the issue was fully addressed.

3. **VIP and High-Profile Guest Management**:

- Provide special attention to VIPs, repeat guests, and other high-profile clients to ensure an exceptional experience.
- Maintain a record of guest preferences and previous interactions to anticipate future needs and ensure a personalized experience.

4. **Table and Reservation Assistance**:

- Assist guests with their table reservations, including upgrades or changes to bookings as needed.
- Coordinate with the front desk and housekeeping departments to ensure table readiness and guest satisfaction.

5. **Guest Experience Enhancement**:

- Continuously monitor and evaluate guest feedback, both formal (surveys) and informal (direct communication).
- Suggest and implement improvements in guest services based on feedback, ensuring a high level of satisfaction.
- Organize and manage special requests, such as arranging transportation, making restaurant reservations, or booking tours for guests.

6. **Administrative and Operational Support**:

- Maintain accurate guest records, including preferences, special requests, and any past issues, to provide a seamless experience.
- Manage and update guest information in the property’s system, ensuring accuracy and confidentiality.
- Collaborate with other departments (front desk, concierge, housekeeping, etc.) to ensure smooth service delivery.

7. **Follow-up and Guest Departure**:

- Ensure that all guest concerns or requests are followed up on before departure, ensuring a smooth check-out process.
- Conduct guest satisfaction surveys or exit interviews to gather valuable feedback for future improvements.
- Bid farewell to departing guests, thanking them for their visit and encouraging them to return.

The **Guest Relations Executive** is a key player in maintaining high guest satisfaction levels and ensuring that guests have a positive experience during their visit.

Pay: From ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9999123207

  • Guest Relation Executive

    12 hours ago

    Noida, India Resources Global Placement Full time

    Designation: Guest Relation Executive Salary - up to 22,000 + Service Charge (6,000 approx.) Location: Sector 29, Gurugram Exp - Min 2 years as GRE **Responsibilities**: Review arrival lists to welcome guests Take reservation from front Gate Attend to special guests and answer their inquiries Provide information about packages and area...

  • Guest Relations Executive

    4 days ago

    Indore, Madhya Pradesh, India The Grand Omkara Hotel and Resorts Full time

    **Job Title**: Guest Relation Executive (GRE) **Department**: Front Office / Guest Services **Reports To**: Front Office Manager / Guest Relations Manager **Supervises**: None (individual contributor role) **Job Summary**: The Guest Relation Executive is responsible for delivering exceptional guest service by anticipating guest needs, managing special...

  • Guest Relations Executive

    4 weeks ago

    Himachal Pradesh, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Mcleodganj / Kasol / BirWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relations Executive

    4 weeks ago

    Himachal Pradesh, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Mcleodganj / Kasol / BirWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relation Executive(Only Male)

    2 days ago

    Noida, Uttar Pradesh, India Srishti Software Applications Pvt. Ltd Full time

    Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

  • Guest Relation Executive

    3 days ago

    Noida, India Ramagya Group Full time

    Location: Noida, Sector 50 **GRE/GRM DUTIES AND RESPONSIBILITIES**: Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome...

  • Guest Relation Executive

    4 days ago

    Ghaziabad, Uttar Pradesh, India Pachouli Wellness Clinic Full time

    Job description Some of the key duties of a GRE include: Greeting visitors and Guests: A receptionist is responsible for welcoming visitors and guests to the organization, making them feel comfortable, and directing them to the appropriate person or department. Answering phone calls: Receptionists are responsible for answering phone calls and directing...

  • Guest Relation Executive

    4 days ago

    Bhopal, Madhya Pradesh, India MEGHAVI WELLNESS SPA & SALON Full time

    We are seeking a dynamic, customer-oriented **Guest Relations & Operations Manager** to join our team at **Meghavi Wellness**, a thought leader in the Indian wellness industry. This role is perfect for individuals who are passionate about guest service, have a sales-focused mindset, and possess excellent communication and problem-solving skills. As part of...

  • Guest Relations Executive for Burma Burma Restaurant

    2 days ago

    Noida, Uttar Pradesh, India Hunger Pangs Private Limited Full time

    We Burma Burma restaurant team is looking for Restaurant GRE for our restaurant with below responsibilities - Responsibilities - **Customer service**: Greet guests, take orders, and ensure requests are handled promptly - **Seating**: Manage seating arrangements and ensure guests are seated in a timely manner - **Food and beverage**: Manage food and beverage...

  • Guest Relations Manager

    3 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    We are seeking a dynamic and dedicated Guest Relations Manager to join our team. The ideal candidate will have a background in the hospitality industry (Hotel, Airline, or equivalent), or possess significant experience working in multinational corporate environment, particularly in front offices operations. Key Responsibilities: Serve as the primary point...